We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4386659
6 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4386659 The complaint A company, which I’ll refer to as N, complain that Revolut Ltd won’t refund them for the money lost when their director, Mr L – who brings this complaint on N’s behalf – fell victim to a scam. What happened The details of this complaint are well known to both part... (3 pages)View decision -
Decision Reference DRN-4018391
5 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4018391 The complaint Miss R is unhappy that Revolut Ltd hasn’t refunded her after she was the victim of an Authorised Push Payment (APP) scam. What happened Miss R was called by scammers pretending to be from her bank. They said her account was compromised – she said she checked her a... (5 pages)View decision -
Decision Reference DRN-4008516
5 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4008516 The complaint Miss W has complained that Revolut Ltd unreasonably refused to refund several disputed transactions from her bank account which she didn’t authorise or recognise. What happened Miss W was working abroad and on 26 November 2022 her purse with her Revolut card in it... (3 pages)View decision -
Decision Reference DRN-4353379
2 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4353379 The complaint Mr B complains that Revolut Ltd (“Revolut”) won’t refund over £2,000 he lost to an employment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my decision. ... (2 pages)View decision -
Decision Reference DRN-4376517
29 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4376517 The complaint Mr H complains that Revolut Ltd refuses to refund payments he says weren’t authorised by him. What happened Mr H saw an advert on social media for an investment company I’ll call ‘P’ that he says was celebrity endorsed. Mr H clicked on the advert and received a m... (4 pages)View decision -
Decision Reference DRN-4048901
29 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4048901 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Instead, I’ll summarise the key points, and focus on giving reasons for my ... (3 pages)View decision -
Decision Reference DRN-4174002
29 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4174002 The complaint Mr N complains that Revolut Ltd have given him different reasons for them requesting his identification again, despite this being provided at account opening. What happened Mr N opened his Revolut account in 2018. He says that as part of onboarding he provided a c... (3 pages)View decision -
Decision Reference DRN-4350016
28 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4350016 The complaint Mr K complains about the way Revolut Ltd dealt with a transfer he sent from the US. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr K holds a multi currency account with Revolut that all... (5 pages)View decision -
Decision Reference DRN-4259241
28 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4259241 The complaint Miss T complains that Revolut Ltd did not refund a series of transfers she lost to a scam. What happened Miss T believed she was talking with an experienced, professional trader who could help her learn how to invest her money. She already had an account with a cr... (3 pages)View decision -
Decision Reference DRN-4370885
27 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4370885 The complaint Miss C complains that Revolut Ltd won’t refund the money she lost after she fell victim to a scam. Miss C is being professionally represented but for ease I’ll refer to Miss C throughout. What happened In June 2022, Miss C made numerous payments totalling £4,775 ... (3 pages)View decision
