We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
-
Decision Reference DRN-4324348
13 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4324348 The complaint Miss T complains that Revolut Ltd hasn’t refunded her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything here. In brief, Miss... (5 pages)View decision -
Decision Reference DRN-4146832
13 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4146832 The complaint Miss A complains that Revolut Ltd did not refund a series of payments she lost as part of a scam. What happened Miss A received a phone call from someone claiming to be from Birmingham Crown Court but was really a scammer. They had managed to spoof the official nu... (3 pages)View decision -
Decision Reference DRN-3982940
13 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3982940 The complaint Mr M complains that Revolut Ltd did not refund a payment he lost to a scam. What happened Mr M received a phone call from someone claiming to be from Revolut. When he checked the number that they were calling from, it was the same number on Revolut’s website, so h... (3 pages)View decision -
Decision Reference DRN-4108554
11 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4108554 The complaint Mrs C and Mr K complain that when using their Revolut Ltd (“Revolut”) card while abroad it did not apply the preferential exchange rate available for foreign tourists. As a result they say they have incurred financial losses. What happened Mrs C and Mr K held a Re... (3 pages)View decision -
Decision Reference DRN-4394489
11 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4394489 The complaint Mr C complains that Revolut Ltd blocked his account and took too long to return funds held in the account back to him. He’s also unhappy about the way Revolut handled things. He says this caused him financial losses and upset. He wants Revolut to pay him compensat... (8 pages)View decision -
Decision Reference DRN-4026926
11 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4026926 The complaint Mr W complains that Revolut Ltd did not refund a payment he lost to a scam. What happened Mr W received a message from a delivery company and entered his card details to make a payment. Soon after this, he received a call from someone claiming to be from the Revol... (3 pages)View decision -
Decision Reference DRN-4288665
10 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4288665 The complaint Ms W complains that following an attempted transaction involving Revolut Ltd she is missing 30,000 US Dollars. She said the transaction was carried out on Revolut’s guidance, but it hasn’t done anything to locate the funds. What happened Ms W attempted to transfe... (3 pages)View decision -
Decision Reference DRN-4037153
9 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4037153 The complaint F, a limited company complains that Revolut Ltd, unfairly blocked its accounts, which led to difficulties paying money in and out of its business accounts. F would like to be compensated for the financial loss and inconvenience it suffered. F is represented in its... (3 pages)View decision -
Decision Reference DRN-4275100
8 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4275100 The complaint Mrs B complains that Revolut Ltd (“Revolut”) won’t refund over £122,000 she lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my decisi... (2 pages)View decision -
Decision Reference DRN-3757842
6 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3757842 The complaint Company G (“G”) complains Revolut Ltd closed their merchant account without notice nor explanation, and it refunded customer payments causing them substantive financial loss. What happened In February 2022, G opened a business account with Revolut which operationa... (4 pages)View decision
