We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4375068
19 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4375068 The complaint Mrs S says Revolut Ltd (“Revolut”), didn’t do enough to help when she fell victim to an ‘impersonation’ scam. She says Revolut should reimburse her for the money she lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve su... (4 pages)View decision -
Decision Reference DRN-4392334
19 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4392334 The complaint Mrs M, director of E (a limited company) is unhappy Revolut Ltd won’t reimburse E for the money it lost when she fell victim to a scam. What happened Mrs M (on behalf of E) is represented in this complaint by a solicitor, for simplicity I will refer to Mrs M throu... (3 pages)View decision -
Decision Reference DRN-4235678
18 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4235678 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from a scam. Mr B is being represented by a claims management company, but for ease of reading, I’ll refer to Mr B in my decision. What happened In 2022 Mr B saw and then clicked on an advert on socia... (4 pages)View decision -
Decision Reference DRN-4243482
18 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4243482 The complaint Miss O complains that Revolut Ltd (‘Revolut’) hasn’t refunded her after she fell victim to a scam. What happened Miss O says that she was looking for a job when she saw an advert for a customer service role and completed an application. She was contacted by someon... (3 pages)View decision -
Decision Reference DRN-3855540
18 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3855540 The complaint Ms A complains that Revolut Ltd (“Revolut”) won’t refund over £52,000 she lost as part of an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my ... (2 pages)View decision -
Decision Reference DRN-4404944
17 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4404944 The complaint Mr Z complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost in a scam. What happened Mr Z is represented in this case but for ease I’ll refer to Mr Z throughout this decision. Mr Z says that he saw an advertisement for a company I’ll refer to as L o... (5 pages)View decision -
Decision Reference DRN-4344235
16 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4344235 The complaint Ms D complains that Revolut Ltd unfairly held on to her funds when closing her account. She’d like them to cover the costs to her business of this. What happened Ms D had an electronic money account with Revolut. In May 2023 she found that a transaction she was ex... (2 pages)View decision -
Decision Reference DRN-4399369
16 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4399369 The complaint Mr O complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam. What happened The detailed background to this complaint is well known to bot... (4 pages)View decision -
Decision Reference DRN-4364863
14 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4364863 The complaint Mrs K complains Revolut Ltd blocked her account following a review and returned an incoming payment to source. She adds that the returned payment has been substantively delayed in reaching the remitting account. To put things right, Mrs K wants Revolut to pay her ... (5 pages)View decision -
Decision Reference DRN-4219744
13 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4219744 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known ... (4 pages)View decision
