We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4297209
27 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4297209 The complaint Mrs B complains that Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happened Mrs B holds a bank account with ‘S’. She took out a £20,000 loan with S in August 2022, for the stated purpose of home improvements. Mrs B says she was g... (4 pages)View decision -
Decision Reference DRN-4387900
27 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4387900 The complaint Miss M complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-4036656
27 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4036656 The complaint Mr G complains that Revolut Ltd did not refund a transfer of £649 that he says he did not authorise. What happened All parties are aware of the details of the case, so I won’t repeat them in detail here. In summary, Mr G says his mobile phone was snatched from his... (2 pages)View decision -
Decision Reference DRN-4330590
27 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4330590 The complaint Mr A complains that Revolut Ltd (“Revolut”) have failed to refund money that Mr A lost as part of an investment scam. What happened Mr A clicked on an online advert for a company that said it as a trading firm that I will call B he filled in his details and was co... (2 pages)View decision -
Decision Reference DRN-4394118
26 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4394118 The complaint Mr P is unhappy that Revolut Ltd won’t refund money he lost to an investment scam. What happened Mr P fell victim to an investment scam after responding to an advert he found online. After making a small initial deposit from an account at another financial busines... (3 pages)View decision -
Decision Reference DRN-4407225
25 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4407225 The complaint Miss D is unhappy that Revolut Ltd won’t refund a payment she didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided –... (3 pages)View decision -
Decision Reference DRN-4413421
25 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4413421 The complaint Mr T has complained Revolut Ltd won’t refund a transaction he didn’t make. What happened In April 2023 Mr T was out in a nightclub and had his phone stolen. The following morning he tried to report this to Revolut by email. He noted money had been transferred from... (3 pages)View decision -
Decision Reference DRN-4381397
24 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4381397 The complaint Mrs S complains that Revolut Ltd (“Revolut”) have failed to refund money that she lost as part of an investment scam. What happened Mrs S was contacted by someone who said they worked for a Crypto trading company that I will call B. From what I can see, Mrs S made... (3 pages)View decision -
Decision Reference DRN-4286216
24 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4286216 The complaint Mr C complains that three transfers into his Revolut Ltd (“Revolut”) account were reverted due to account restrictions while a source of funds (“SOF”) review was taking place. The transfers were funds he was trying to retrieve from a business that was failing. The... (3 pages)View decision -
Decision Reference DRN-4058947
23 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4058947 The complaint Mr P complains that Revolut Ltd didn’t do enough to prevent the loss he suffered when he sent money to one of their customers as the result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a br... (3 pages)View decision
