We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4338906
3 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4338906 The complaint Mr F complains that Revolut Ltd won’t refund a number of payments made from his account, which he says he didn’t make. What happened In mid-2022, a number of payments were made from Mr F’s Revolut account, which he says he didn’t make. Mr F told our service he was... (3 pages)View decision -
Decision Reference DRN-3878778
2 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3878778 The complaint Mr P complains that Revolut Ltd won’t refund money he lost to an investment scam. Mr P is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties, so I won’t repeat it again here. Ins... (3 pages)View decision -
Decision Reference DRN-4283615
2 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4283615 The complaint and what happened Mr E complains Revolut Ltd won’t reimburse just over £42,000 that he lost when he fell victim to an investment scam. This happened in 2022, when Mr E was persuaded to use crypto currency to train how to trade, using his existing crypto currency ... (2 pages)View decision -
Decision Reference DRN-4311190
2 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4311190 The complaint Mr O complains that Revolut Ltd have failed to refund money he lost as part of an investment scam. What happened Mr O is represented in this complaint by a claims management company. For simplicity, I will refer to Mr O throughout this decision, even when referenc... (4 pages)View decision -
Decision Reference DRN-4415058
1 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4415058 The complaint Ms R complains that Revolt Ltd (“Revolut”) won’t refund over £100,000 she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms R fell victim to... (3 pages)View decision -
Decision Reference DRN-4430138
31 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4430138 The complaint Mr G is unhappy that Revolut Ltd (“Revolut”) didn’t give him his money back after he fell victim to a scam. What happened Mr G has said that on 6 March 2023 he was contacted over the phone by someone claiming to be from the Ministry of Justice. Mr G says the perso... (3 pages)View decision -
Decision Reference DRN-4208982
31 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4208982 The complaint Mr F complains that Revolut Ltd reversed a chargeback claim and closed his account. What happened Mr F raised a chargeback claim on 3 Feb 2023. This was for a payment to a company I’ll call ‘B’ made on his account the same day that he said he did not recognise. Th... (3 pages)View decision -
Decision Reference DRN-4323763
31 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4323763 The complaint Mrs C complains that Revolut Ltd did not refund a payment of £15,000 she lost to a scam. What happened Mrs C met a man online who I’ll call ‘X’. They began to talk and soon moved off the dating website and onto private messaging between each other. Their relations... (3 pages)View decision -
Decision Reference DRN-4102169
31 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4102169 The complaint Miss B complains that Revolut Ltd did not refund a series of payments she made to a scammer. What happened Miss B was contacted by who she thought was Her Majesty’s Revenue and Customs (HMRC) but was actually a scammer who had managed to spoof the Ministry of Just... (3 pages)View decision -
Decision Reference DRN-4418091
30 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4418091 The complaint A limited company, which I’ll refer to as ‘K,’ is complaining that Revolut Ltd won’t refund the money it lost in a scam. Miss C, who is the director of K, brings the complaint on K’s behalf. What happened Miss C was contacted online by a scammer who claimed to be ... (3 pages)View decision
