We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4401641
23 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4401641 The complaint Ms D complains that Revolut Ltd didn’t do enough to protect her when she was the victim of an investment scam. Ms D is being supported by a representative, but for ease, I’ll refer to Ms D throughout this decision. What happened The background to this complaint is... (4 pages)View decision -
Decision Reference DRN-4445767
23 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4445767 The complaint Miss H complains about difficulties registering Revolut Ltd’s app on a new mobile phone. What happened Miss H has a multi-currency account with Revolut. In January 2023 Miss H changed her mobile phone and attempted to register the Revolut app and access her accoun... (2 pages)View decision -
Decision Reference DRN-4258057
23 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4258057 The complaint Miss M complains Revolut Ltd registered a fraud marker at CIFAS, the national fraud database. She doesn’t think it’s done so fairly. What happened Miss M held an account with Revolut. Between 10 and 12 December 2022, her account was credited with a number of payme... (3 pages)View decision -
Decision Reference DRN-4472973
22 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4472973 The complaint W is a company. It complains that Revolut Ltd suspended and then closed its account with it. W complains too that Revolut has not returned funds held in the account. The complaint has been brought by W’s director, Mr A. The company and Mr A have also had legal rep... (3 pages)View decision -
Decision Reference DRN-4331163
22 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4331163 The complaint Mr C is unhappy with the service Revolut Ltd provided after he was the victim of an authorised push payment (APP) scam. What happened Where the circumstances of the complaint are well known to both parties, I won’t detail them again here. Rather, I’ll focus on set... (2 pages)View decision -
Decision Reference DRN-4410780
22 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4410780 The complaint Mr J complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known ... (3 pages)View decision -
Decision Reference DRN-4235917
21 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4235917 The complaint Mrs R complains that Revolut Ltd blocked and closed her account. She would like a reason as well as a refund for fees and charges incurred. What happened Mrs R had an account with Revolut. During August 2022 Revolut carried out a review of Mrs R’s account. On 1 Se... (3 pages)View decision -
Decision Reference DRN-4094642
21 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4094642 The complaint Mr V complains Revolut Ltd blocked his account and exchanged his Roubles RUB for pounds without his consent. He says he lost a lot of money and would like compensation. What happened Mr V had an account with Revolut. He had a holding in Roubles RUB. Revolut contac... (4 pages)View decision -
Decision Reference DRN-4385405
17 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4385405 The complaint Ms B complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known... (3 pages)View decision -
Decision Reference DRN-4462426
17 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4462426 The complaint Mr L complains that Revolut Ltd did not refund transactions he lost in a scam. What happened Several of Mr L’s colleagues had invested in a company I’ll call ‘B’, and had been able to successfully withdraw small amounts in returns. He did a quick check online for ... (2 pages)View decision
