We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4213776
29 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4213776 The complaint Mr R complains about Revolut Ltd. He says that Revolut should have stopped payments he made to a gambling website based in Sierra Leone and that Revolut should have used the chargeback facility to retrieve the funds after he was offered a refund as he wasn’t able ... (3 pages)View decision -
Decision Reference DRN-4443353
29 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4443353 The complaint Mr D complains that Revolut Ltd won’t reimburse money he lost as a result of a scam. What happened Mr D fell victim to an impersonation scam. He was contacted by someone claiming to represent a bank which he holds an account with (that I’ll call C). He was told th... (3 pages)View decision -
Decision Reference DRN-4483071
28 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4483071 The complaint Mr M complains that Revolut Ltd has declined to reimburse him for payments made as part of an investment scam. What happened For the purposes of this decision, I’ll refer to Mr M in relation to both his submissions and that of his professional representatives. Mr ... (3 pages)View decision -
Decision Reference DRN-4437781
28 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4437781 The complaint Ms T has complained Revolut Ltd won’t refund money she lost from her account after being the victim of an investment scam. What happened Ms T received an email that she believed came from a company (who I’ll call S) she’d invested with previously. They were asking... (2 pages)View decision -
Decision Reference DRN-4441516
28 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4441516 The complaint Mr M complains about the level of service he received from Revolut Ltd (“Revolut”) when it attempted to verify his ID in line with its knowing your customer obligations. He says it has unfairly blocked access to his money when he was vulnerable. What happened In S... (3 pages)View decision -
Decision Reference DRN-3976826
28 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3976826 The complaint Mr S complains that Revolut won’t refund the funds he lost in a scam. What happened Mr S is represented in this case but for ease I’ll refer to Mr S throughout this decision. What Mr S says Mr S says he received a call from someone who told him he’d been able to l... (3 pages)View decision -
Decision Reference DRN-4385950
28 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4385950 The complaint Mrs C complains that Revolut Ltd (Revolut) has refused to refund her the money she lost because of a scam. Mrs C is being represented by a third party. To keep things simple, I will refer to Mrs C throughout my decision. What happened The background of this compla... (3 pages)View decision -
Decision Reference DRN-4258391
27 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4258391 The complaint Ms E complains that Revolut Ltd (“Revolut”) won’t refund over £300,000 she lost to a cryptocurrency investment scam. What happened Ms E fell victim to an investment scam in July 2022 after meeting someone on social media (“S”) who messaged her after they’d both wa... (3 pages)View decision -
Decision Reference DRN-4248926
26 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4248926 The complaint Mr T complains that Revolut Ltd (“Revolut”) won’t refund £5,750 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr T fell victim to an investment ... (3 pages)View decision -
Decision Reference DRN-3968020
26 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3968020 The complaint Mr S complains that Revolut Ltd (“Revolut”) won’t refund over £24,000 he lost to an investment scam beginning in June 2022. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the r... (2 pages)View decision
