We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4516348
5 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4516348 The complaint Mr Y complains that Revolut Ltd will not refund him money he says he lost to a scam. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all again here in detail. But I will provide an overview of events bel... (2 pages)View decision -
Decision Reference DRN-4273559
2 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4273559 The complaint Mrs B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs B is being represented by a third party. To keep things simple, I will refer to Mrs B throughout my decision. What happened The background of this... (3 pages)View decision -
Decision Reference DRN-4107709
31 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4107709 The complaint B complains (on behalf of his limited company) that Revolut Ltd won’t refund transactions he claims were unauthorised. B has the assistance of a representative but for ease of reading, I’ll treat all submissions as having come from B alone. What happened B visited... (5 pages)View decision -
Decision Reference DRN-4523358
27 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4523358 The complaint Miss O complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-4369081
21 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4369081 The complaint Mr S complains that Revolut Ltd (Revolut) won’t refund the money he lost to a scam. What happened In early 2023, Mr S was arranging a trip to visit family. He used his Revolut card to make payments to who he thought was an estate agent, on the understanding they w... (3 pages)View decision -
Decision Reference DRN-4071958
20 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4071958 The complaint Mr P complains that Revolut Ltd (“Revolut”) have failed to refund money that Mr P lost as part of an investment scam. Mr P is being represented by a third party but for ease of readability I will just refer to Mr P. What happened Mr P saw a post on a social media ... (2 pages)View decision -
Decision Reference DRN-4253479
19 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4253479 The complaint Miss C complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss C is being represented by a third party. To keep things simple, I will refer to Miss C throughout my decision. What happened The background of t... (3 pages)View decision -
Decision Reference DRN-4141103
19 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4141103 The complaint Miss T complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Miss T is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties, so I won’t ... (3 pages)View decision -
Decision Reference DRN-4519992
18 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4519992 The complaint Ms M has an account with Revolut Ltd, which provides payment services in the UK and abroad. During February-March 2023, she invested in crypto currency. In mid-May 2023, Ms M received a phone call from a company (the reclaim company) which told her that her invest... (3 pages)View decision -
Decision Reference DRN-4484895
18 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4484895 The complaint Mr M complains Revolut Ltd unfairly closed his account and failed to raise a chargeback for a purchase he made. He wants Revolut to reimburse him for the payment he made and pay him compensation for the poor customer service he received and closing his account. Wh... (3 pages)View decision
