We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
-
Decision Reference DRN-4443927
13 Jan 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4443927 The complaint Miss D complains Revolut Ltd (“Revolut”) won’t refund several transactions she disputes to having made from her account. What happened In February 2023, four transactions amounting to £4,020 were sent from Miss D’s account to the same beneficiary. Miss D says she ... (4 pages)View decision -
Decision Reference DRN-4436140
11 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4436140 The complaint Mr H complains about the service he received from Revolut Ltd when transferring money to another account he held elsewhere. What happened Mr H was transferring money from his Revolut account (using the Revolut app) to a loan account he held elsewhere. Mr H made a ... (2 pages)View decision -
Decision Reference DRN-4511085
11 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4511085 The complaint Mr M complains that Revolut Ltd closed his account. What happened Mr M had an account with Revolut. In April 2023, the account was placed under review. Then in May Revolut decided to close the account – and told Mr M that the account would close on 7 July 2023. D... (2 pages)View decision -
Decision Reference DRN-4401252
11 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4401252 The complaint Mr H complains that Revolut Ltd has failed to refund money he lost as part of an investment scam. What happened Mr H is represented in this complaint by a solicitor. For simplicity, I will refer to Mr H throughout this decision, even when referencing what his repr... (3 pages)View decision -
Decision Reference DRN-4259252
10 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4259252 The complaint Miss R via a representative complains that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Inste... (3 pages)View decision -
Decision Reference DRN-4400506
9 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4400506 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from losing money to an investment scam. What happened Mr C has explained that in March 2022 he made a number of payments from his Revolut account which he subsequently realised have been lost to scam... (3 pages)View decision -
Decision Reference DRN-4407234
9 Jan 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4407234 The complaint Ms T is unhappy that Revolut Ltd won’t refund payments she didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus on giving the reasons for my decision... (2 pages)View decision -
Decision Reference DRN-4324269
9 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4324269 The complaint Mr A complains that Revolut Limited (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened Mr A was on YouTube wh... (3 pages)View decision -
Decision Reference DRN-4262842
8 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4262842 The complaint Mrs L complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs L is being represented by a third party. To keep things simple, I will refer to Mrs L throughout my decision. What happened The background of this... (3 pages)View decision -
Decision Reference DRN-4533787
5 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4533787 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to a job scam. What happened In March 2023, Mr S was contacted by an individual via an instant messaging service platform and was offered a job opportunity. He would review products lik... (4 pages)View decision
