We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4494819
25 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4494819 The complaint Mr G complains Revolut Ltd provided poor customer service in relation to a transaction and a complaint. What happened Mr G made a transaction to sell some cryptocurrency. But noted the entire amount had been sold instead. He contacted Revolut via its online app ch... (2 pages)View decision -
Decision Reference DRN-4309949
24 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4309949 The complaint Mr E complains that Revolut Ltd (“Revolut”) won’t refund over £45,000 he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my decision.... (2 pages)View decision -
Decision Reference DRN-4215039
19 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4215039 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, around May 2022 Mr B... (3 pages)View decision -
Decision Reference DRN-4215148
19 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4215148 The complaint Mr H complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of an investment scam and would like Revolut to refund him the money he has lost as a result. What happened In September 2022, Mr H came across an inve... (3 pages)View decision -
Decision Reference DRN-4422892
18 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4422892 The complaint Mr L complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he was the victim of a scam. What happened Mr L says that on 31 May 2023 he was the victim of an impersonation scam. Mr L received calls and messages from his credit card provider abou... (3 pages)View decision -
Decision Reference DRN-4564008
17 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4564008 The complaint A limited company Z complains that Revolut Ltd didn’t do enough to prevent the loss it suffered when it sent money to a Revolut account as the result of a safe account scam. Mr N, Z’s director has brought the complaint on its behalf and has used a representative w... (3 pages)View decision -
Decision Reference DRN-4220316
17 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4220316 The complaint Mr A complains that Revolut Ltd unfairly closed his account without providing a proper explanation. He wants Revolut to reopen his account. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overvie... (3 pages)View decision -
Decision Reference DRN-4243909
16 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4243909 The complaint Mr F complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr F is being represented by a third party. To keep things simple, I will refer to Mr F throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4263743
16 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4263743 The complaint Ms W complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms W is being represented by a third party. To keep things simple, I will refer to Ms W throughout my decision. What happened The background of this co... (3 pages)View decision -
Decision Reference DRN-4400916
14 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4400916 The complaint Mr D is unhappy that Revolut Ltd has decided not to refund him after he says he was the victim of an authorised push payment (APP) scam. What happened Mr D says he was tricked into investing money which later turned out to be a scam. The details of events surround... (3 pages)View decision
