We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4500428
1 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4500428 The complaint Mr I is unhappy that Revolut Ltd will not refund the money he lost as the result of an authorised push payment (APP) scam. Mr I’s complaint has been brought by a representative, for simplicity I will refer solely to Mr I in this decision, even when referencing wha... (3 pages)View decision -
Decision Reference DRN-4488538
1 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4488538 The complaint Miss P complains that Revolut Ltd won’t refund money she lost to a scam. What happened Miss P is represented in this complaint by a solicitor, for simplicity I will refer to Miss P throughout this decision, even when referencing what her representatives have said ... (3 pages)View decision -
Decision Reference DRN-4594221
1 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4594221 The complaint Mr M complains Revolut Ltd provided poor service around an incentive offer. What happened Mr M has a Revolut account, and it was running a refer a friend offer. Mr M invited a relative to apply for a Revolut account, but they didn’t receive their card in time to m... (3 pages)View decision -
Decision Reference DRN-4563075
31 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4563075 The complaint Mrs V complains that Revolut Ltd hasn’t refunded payments she made after falling victim to a scam. What happened The background to this complaint is well-known to both parties. I’ll summarise the key facts here, rather than going into extensive detail. Mrs V fell ... (2 pages)View decision -
Decision Reference DRN-4549694
31 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4549694 The complaint Mrs N complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mrs N found an adv... (3 pages)View decision -
Decision Reference DRN-4294018
31 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4294018 The complaint Ms A complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms A is being represented by a third party. To keep things simple, I will refer to Ms A throughout my decision. What happened The background of this co... (3 pages)View decision -
Decision Reference DRN-4585698
29 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4585698 The complaint Mr R is a sole trader, trading as P. He complains that Revolut Ltd didn’t do enough to prevent the loss he suffered when he sent a payment to one of its customer’s accounts because of a scam. Mr R has used a representative to bring his complaint, but for ease of r... (2 pages)View decision -
Decision Reference DRN-4479794
29 Jan 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4479794 The complaint Miss N complains Revolut Ltd didn’t assist her in recovering an international payment she’d made. She believes it’s responsible for the distress and inconvenience caused, as well as her missing out on an investment opportunity. What happened Miss N made an interna... (2 pages)View decision -
Decision Reference DRN-4528172
29 Jan 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4528172 The complaint Mr O complains about the service he received from Revolut Ltd (“Revolut”) in relation to outbound transfers made from his account – in particular he is unhappy about the provision of incorrect information by its support staff and the inadequate investigation and h... (7 pages)View decision -
Decision Reference DRN-4548216
26 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4548216 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him when he says he was the victim of a scam. Mr B is being supported by a representative, but for ease, I’ll refer to Mr B throughout this decision. What happened Mr B has told us that in early 2022, aft... (3 pages)View decision
