We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4420429
12 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4420429 The complaint Mr R complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr R is being represented by a third party. To keep things simple, I will refer to Mr R throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4372724
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4372724 The complaint Mr R complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost. What happened Mr R says he was recommended a Revolut account by friends in Septem... (4 pages)View decision -
Decision Reference DRN-4416205
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4416205 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W was initially being represented by a third party but is now representing himself. To keep things simple, I will refer to Mr W throughout my decisio... (3 pages)View decision -
Decision Reference DRN-4511657
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4511657 The complaint Mrs F complains that Revolut Ltd did not refund a series of payments she lost as part of a scam. What happened Mrs F was looking for some part time work while recovering from an illness. She located a task-based job where she had to complete five tasks and would e... (3 pages)View decision -
Decision Reference DRN-4353948
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4353948 The complaint Ms M is unhappy that Revolut Ltd didn’t intervene in payments she made, after falling victim to a job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms M was looking for ... (3 pages)View decision -
Decision Reference DRN-4584547
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4584547 The complaint Mr C complains that Revolut Ltd did not refund two payments totalling £14,000 that he lost as part of a scam. What happened An acquaintance of Mr C introduced him to a cryptocurrency investment which later turned out to be scam. After speaking with the ‘trader’, w... (3 pages)View decision -
Decision Reference DRN-4547271
8 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4547271 The complaint Mr V complains about the actions of Revolut Ltd when he was tricked into making payments on his debit card as a result of a scam. What happened In May 2023 Mr V was looking for a job and posted his CV on recruitment websites. He was contacted by a third party clai... (2 pages)View decision -
Decision Reference DRN-4589440
7 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4589440 The complaint Mr O has complained that Revolut Ltd won’t refund a transaction he says he didn’t make or otherwise authorise. What happened In July 2023, a bank transfer of around £950 was made from Mr O’s Revolut app. Mr O says he didn’t make this transfer. Mr O has explained h... (3 pages)View decision -
Decision Reference DRN-4305281
7 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4305281 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4377397
7 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4377397 The complaint Miss S complains that Revolut Ltd won’t refund money she lost to an investment scam. What happened Miss S is represented in this complaint by a solicitor, for simplicity I will refer to Miss S throughout this decision, even when referencing what her representative... (2 pages)View decision
