We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1641 results
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Decision Reference DRN-4407234
9 Jan 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4407234 The complaint Ms T is unhappy that Revolut Ltd won’t refund payments she didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus on giving the reasons for my decision... (2 pages)View decision -
Decision Reference DRN-4324269
9 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4324269 The complaint Mr A complains that Revolut Limited (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened Mr A was on YouTube wh... (3 pages)View decision -
Decision Reference DRN-4262842
8 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4262842 The complaint Mrs L complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs L is being represented by a third party. To keep things simple, I will refer to Mrs L throughout my decision. What happened The background of this... (3 pages)View decision -
Decision Reference DRN-4533787
5 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4533787 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to a job scam. What happened In March 2023, Mr S was contacted by an individual via an instant messaging service platform and was offered a job opportunity. He would review products lik... (4 pages)View decision -
Decision Reference DRN-4516348
5 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4516348 The complaint Mr Y complains that Revolut Ltd will not refund him money he says he lost to a scam. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all again here in detail. But I will provide an overview of events bel... (2 pages)View decision -
Decision Reference DRN-4273559
2 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4273559 The complaint Mrs B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs B is being represented by a third party. To keep things simple, I will refer to Mrs B throughout my decision. What happened The background of this... (3 pages)View decision -
Decision Reference DRN-4107709
31 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4107709 The complaint B complains (on behalf of his limited company) that Revolut Ltd won’t refund transactions he claims were unauthorised. B has the assistance of a representative but for ease of reading, I’ll treat all submissions as having come from B alone. What happened B visited... (5 pages)View decision -
Decision Reference DRN-4523358
27 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4523358 The complaint Miss O complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-4369081
21 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4369081 The complaint Mr S complains that Revolut Ltd (Revolut) won’t refund the money he lost to a scam. What happened In early 2023, Mr S was arranging a trip to visit family. He used his Revolut card to make payments to who he thought was an estate agent, on the understanding they w... (3 pages)View decision -
Decision Reference DRN-4071958
20 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4071958 The complaint Mr P complains that Revolut Ltd (“Revolut”) have failed to refund money that Mr P lost as part of an investment scam. Mr P is being represented by a third party but for ease of readability I will just refer to Mr P. What happened Mr P saw a post on a social media ... (2 pages)View decision
