We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1641 results
-
Decision Reference DRN-4220316
17 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4220316 The complaint Mr A complains that Revolut Ltd unfairly closed his account without providing a proper explanation. He wants Revolut to reopen his account. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overvie... (3 pages)View decision -
Decision Reference DRN-4243909
16 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4243909 The complaint Mr F complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr F is being represented by a third party. To keep things simple, I will refer to Mr F throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4263743
16 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4263743 The complaint Ms W complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms W is being represented by a third party. To keep things simple, I will refer to Ms W throughout my decision. What happened The background of this co... (3 pages)View decision -
Decision Reference DRN-4400916
14 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4400916 The complaint Mr D is unhappy that Revolut Ltd has decided not to refund him after he says he was the victim of an authorised push payment (APP) scam. What happened Mr D says he was tricked into investing money which later turned out to be a scam. The details of events surround... (3 pages)View decision -
Decision Reference DRN-4443927
13 Jan 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4443927 The complaint Miss D complains Revolut Ltd (“Revolut”) won’t refund several transactions she disputes to having made from her account. What happened In February 2023, four transactions amounting to £4,020 were sent from Miss D’s account to the same beneficiary. Miss D says she ... (4 pages)View decision -
Decision Reference DRN-4436140
11 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4436140 The complaint Mr H complains about the service he received from Revolut Ltd when transferring money to another account he held elsewhere. What happened Mr H was transferring money from his Revolut account (using the Revolut app) to a loan account he held elsewhere. Mr H made a ... (2 pages)View decision -
Decision Reference DRN-4511085
11 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4511085 The complaint Mr M complains that Revolut Ltd closed his account. What happened Mr M had an account with Revolut. In April 2023, the account was placed under review. Then in May Revolut decided to close the account – and told Mr M that the account would close on 7 July 2023. D... (2 pages)View decision -
Decision Reference DRN-4401252
11 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4401252 The complaint Mr H complains that Revolut Ltd has failed to refund money he lost as part of an investment scam. What happened Mr H is represented in this complaint by a solicitor. For simplicity, I will refer to Mr H throughout this decision, even when referencing what his repr... (3 pages)View decision -
Decision Reference DRN-4259252
10 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4259252 The complaint Miss R via a representative complains that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Inste... (3 pages)View decision -
Decision Reference DRN-4400506
9 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4400506 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from losing money to an investment scam. What happened Mr C has explained that in March 2022 he made a number of payments from his Revolut account which he subsequently realised have been lost to scam... (3 pages)View decision
