We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1641 results
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Decision Reference DRN-4585698
29 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4585698 The complaint Mr R is a sole trader, trading as P. He complains that Revolut Ltd didn’t do enough to prevent the loss he suffered when he sent a payment to one of its customer’s accounts because of a scam. Mr R has used a representative to bring his complaint, but for ease of r... (2 pages)View decision -
Decision Reference DRN-4479794
29 Jan 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4479794 The complaint Miss N complains Revolut Ltd didn’t assist her in recovering an international payment she’d made. She believes it’s responsible for the distress and inconvenience caused, as well as her missing out on an investment opportunity. What happened Miss N made an interna... (2 pages)View decision -
Decision Reference DRN-4528172
29 Jan 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4528172 The complaint Mr O complains about the service he received from Revolut Ltd (“Revolut”) in relation to outbound transfers made from his account – in particular he is unhappy about the provision of incorrect information by its support staff and the inadequate investigation and h... (7 pages)View decision -
Decision Reference DRN-4548216
26 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4548216 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him when he says he was the victim of a scam. Mr B is being supported by a representative, but for ease, I’ll refer to Mr B throughout this decision. What happened Mr B has told us that in early 2022, aft... (3 pages)View decision -
Decision Reference DRN-4494819
25 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4494819 The complaint Mr G complains Revolut Ltd provided poor customer service in relation to a transaction and a complaint. What happened Mr G made a transaction to sell some cryptocurrency. But noted the entire amount had been sold instead. He contacted Revolut via its online app ch... (2 pages)View decision -
Decision Reference DRN-4309949
24 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4309949 The complaint Mr E complains that Revolut Ltd (“Revolut”) won’t refund over £45,000 he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my decision.... (2 pages)View decision -
Decision Reference DRN-4215039
19 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4215039 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, around May 2022 Mr B... (3 pages)View decision -
Decision Reference DRN-4215148
19 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4215148 The complaint Mr H complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of an investment scam and would like Revolut to refund him the money he has lost as a result. What happened In September 2022, Mr H came across an inve... (3 pages)View decision -
Decision Reference DRN-4422892
18 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4422892 The complaint Mr L complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he was the victim of a scam. What happened Mr L says that on 31 May 2023 he was the victim of an impersonation scam. Mr L received calls and messages from his credit card provider abou... (3 pages)View decision -
Decision Reference DRN-4564008
17 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4564008 The complaint A limited company Z complains that Revolut Ltd didn’t do enough to prevent the loss it suffered when it sent money to a Revolut account as the result of a safe account scam. Mr N, Z’s director has brought the complaint on its behalf and has used a representative w... (3 pages)View decision
