We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4443342
11 Mar 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4443342 The complaint Mr C is unhappy that Revolut Ltd won’t refund payments he didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided – and... (3 pages)View decision -
Decision Reference DRN-4328217
11 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4328217 The complaint Ms G complains that Revolut Ltd (“Revolut”) won’t refund over £30,000 she lost to a cryptocurrency recovery scam in March 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving t... (2 pages)View decision -
Decision Reference DRN-4618940
8 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4618940 The complaint Mr F complains that Revolut Ltd has failed to refund €3,928.05 he says he lost to a scam. What happened The background to this complaint is well known to both parties, and so I’ll only refer to some key events here. Mr F opened an account with Revolut in December ... (3 pages)View decision -
Decision Reference DRN-4240203
8 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4240203 The complaint Mr F complains that Revolut Ltd (“Revolut”) won’t refund over £250,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr F saw an advert for an investmen... (3 pages)View decision -
Decision Reference DRN-4256482
8 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4256482 The complaint Ms W complains that Revolut Ltd (“Revolut”) has failed to refund over £25,000 she lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the r... (2 pages)View decision -
Decision Reference DRN-4311947
7 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4311947 The complaint Ms K complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms K is being represented by a third party. To keep things simple, I will refer to Ms K throughout my decision. What happened The background of this co... (4 pages)View decision -
Decision Reference DRN-4655826
7 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4655826 The complaint Mr K complains that Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened Mr K was looking for investment opportunities when he saw a social media advert for an investment company, X. After looking into them, he thought they seeme... (4 pages)View decision -
Decision Reference DRN-4668816
7 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4668816 The complaint Miss K complains about Revolut Ltd’s failure to refund her in respect of a dispute. What happened The background facts of the case are well known to the parties – so I won’t repeat these in detail here. It reflects my informal remit. Miss K used her Revolut debit ... (4 pages)View decision -
Decision Reference DRN-4602658
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4602658 The complaint Ms M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms M has explained that in November 2022 she made t... (3 pages)View decision -
Decision Reference DRN-4665380
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4665380 The complaint Ms M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms M has explained that in November and December 20... (4 pages)View decision
