We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4102209
18 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4102209 The complaint Mrs C complains that Revolut Ltd (“Revolut”) has failed to refund over £130,000 she lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the... (2 pages)View decision -
Decision Reference DRN-4313965
15 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4313965 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4196640
15 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4196640 The complaint Mr H complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on givi... (3 pages)View decision -
Decision Reference DRN-4592887
15 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4592887 The complaint Miss H complains about the actions of Revolut Ltd when she lost money to a scam. Miss H is being represented by a claims management company but for ease of reading I’ll only refer to Miss H in the decision. What happened The detailed background to this complaint i... (3 pages)View decision -
Decision Reference DRN-4513932
14 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4513932 The complaint M a limited company complains that Revolut Ltd blocked and returned a payment that was paid into its account causing financial losses and inconvenience. M’s complaint has been brought to our service by its direct, Mr U. What happened On 14 June 2023, M opened an ... (3 pages)View decision -
Decision Reference DRN-4358161
14 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4358161 The complaint Mr N complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. Mr N has a representative but for ease of reading I will mainly just refer to Mr N. What happened The details of this complaint are well known to bot... (3 pages)View decision -
Decision Reference DRN-4446450
13 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4446450 The complaint Mr R complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr R searched online for someone who could help him invest in cryptocurrency. He found a company I’ll call X and made an initial deposit from his Revolut accou... (3 pages)View decision -
Decision Reference DRN-4368985
12 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4368985 The complaint Mrs M complains that Revolut Ltd (“Revolut”) won’t refund over £80,000 she lost to a cryptocurrency investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons ... (2 pages)View decision -
Decision Reference DRN-4257292
12 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4257292 The complaint Mr C has complained that Revolut Ltd (‘Revolut’) blocked his account for around four days and eventually closed it. He said he was stranded at a station and couldn’t get home while the account was blocked. What happened Mr C was at a train station on his way home ... (3 pages)View decision -
Decision Reference DRN-4675862
11 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4675862 The complaint Ms B complains that Revolut Ltd won’t refund a card payment of £298 she says she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both ... (4 pages)View decision
