We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4492572
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4492572 The complaint Miss N complains that Revolut Ltd won’t refund money she lost to a scam. What happened Miss N fell victim to a cryptocurrency investment scam. She came across a firm, which I’ll refer to as ‘MT’, via an advert on social media. As part of the scam, Miss N was persu... (3 pages)View decision -
Decision Reference DRN-4694870
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4694870 The complaint Mr O complains that Revolut Ltd blocked his debit card whilst he was abroad. What happened Mr O was abroad when his Revolut debit card was blocked. He complained to Revolut saying he couldn’t unblock his debit card and Revolut didn’t assist him within a reasonable... (2 pages)View decision -
Decision Reference DRN-4498038
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4498038 The complaint Mrs G complains through a representative that Revolut Ltd (“Revolut”) has failed to refund over £20,000 she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus o... (2 pages)View decision -
Decision Reference DRN-4478363
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4478363 The complaint Mr N complains Revolut Ltd didn’t do enough to protect him when he fell victim to a scam and won’t refund the £2,490 he lost as a result. What happened Mr N fell victim to a task-based employment scam in July 2023. He was contacted by someone purporting to be from... (4 pages)View decision -
Decision Reference DRN-4470526
19 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4470526 The complaint Mr W complains that Revolut Ltd (“Revolut”) won’t refund around £200,000 he lost to an investment scam beginning in December 2022. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary... (3 pages)View decision -
Decision Reference DRN-4400254
19 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4400254 The complaint Mr M complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost. What happened Mr M was seeking employment and was contacted by an individual who ... (3 pages)View decision -
Decision Reference DRN-4151902
19 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4151902 The complaint Mr B complains that Revolut Ltd (“Revolut”) won’t refund over £71,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr B saw an advert for an investment... (3 pages)View decision -
Decision Reference DRN-4397917
19 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4397917 The complaint Mr F complains that Revolut Ltd (“Revolut”) won’t refund around £44,000 he lost to a cryptocurrency investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons ... (2 pages)View decision -
Decision Reference DRN-4682217
18 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4682217 The complaint Mrs F complains that Revolut Ltd has declined to refund payments that she says she didn’t make or allow anyone else to make. What happened Mrs F says that she opened a Revolut account in September 2022 with the intention of using it as a savings account. Several p... (5 pages)View decision -
Decision Reference DRN-4460917
18 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4460917 The complaint Miss J is unhappy that Revolut Ltd won’t refund money she lost as part of a scam. What happened The details of this complaint are well known to both parties. So I won’t repeat them all here. The facts aren’t in dispute, so I’ll focus on giving the reasons for my d... (1 page)View decision
