We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 13 results
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Decision Reference DRN-1950828
14 Jul 2020 Greenwood Personal Credit Limited UpheldConsumer CreditDRN-1950828 The complaintMiss P complains that Greenwood Personal Credit Limited (referred to here as ‘Provident’) lent to her irresponsibly. What happenedProvident Personal Credit has explained ‘Greenwoods Personal Credit was purchased by the Provident Financial Group and after amalgamat... (5 pages)View decision -
Decision Reference DRN1407991
5 Sep 2019 Greenwood Personal Credit Limited UpheldBanking and creditMrs C says Greenwood Personal Credit Limited lent to her irresponsibly. She says that she couldn’t afford the repayments as she had other debts and a lower income as a student. She says she was reliant on credit. backgroundThis complaint is about three home credit loans Greenwood provided ... (3 pages)View decision -
Decision Reference DRN7905401
7 Jul 2017 Greenwood Personal Credit Limited Not upheldBanking and creditMrs T complains that Greenwood Personal Credit Limited (GPC) gave her three loans she couldn’t afford. Mrs T is represented by a family member but I’ll refer to everything that’s said on her behalf as if Mrs T had said it, for ease of reading. background The backgr... (4 pages)View decision -
Decision Reference DRN2999041
7 Jul 2017 Greenwood Personal Credit Limited Not upheldBanking and creditMr T complains that Greenwood Personal Credit Limited (GPC) gave him loans irresponsibly. He is represented by a family member but I’ll refer to everything that’s said on his behalf as if Mr T had said it, for ease of reading. background The background to this complain... (5 pages)View decision -
Decision Reference DRN9513317
27 Jun 2014 Greenwood Personal Credit Limited Not upheldBanking and creditMr M complains that Greenwood Personal Credit Limited (“GPCL”) is pursuing him for repayment of two home credit loans which he says he has repaid.backgroundMr M had taken out a loan with GPCL in April 2013. He then took two further loans from GPCL in June 2013. Part of the money from the... (2 pages)View decision -
Decision Reference DRN7274949
16 May 2014 Greenwood Personal Credit Limited Not upheldBanking and creditMr T complains that Greenwood Personal Credit Limited (GPC) unfairly recorded adverse information on his credit file because its collection agent did not call to collect his loan repayments. background Mr T took out a loan through GPC. He expected his repayments to be collected on a w... (1 page)View decision -
Decision Reference DRN6860323
26 Mar 2014 Greenwood Personal Credit Limited Not upheldBanking and creditMs C complains about loans she had with Greenwood Personal Credit Limited. She is unhappy that her credit file shows late payment markers in respect of the loans and would like them removed. backgroundMs C borrowed money from Greenwood Personal Credit and repayments were to be made throug... (2 pages)View decision -
Decision Reference DRN0604066
14 Jan 2014 Greenwood Personal Credit Limited UpheldBanking and creditMiss A complains that Greenwood Personal Credit Limited did not update her address details and as a result did not visit the right address to collect her repayments. She asks for compensation and for any adverse information on her credit record to be removed.backgroundAt the time ... (2 pages)View decision -
Decision Reference DRN2809613
3 Jan 2014 Greenwood Personal Credit Limited Not upheldBanking and creditMr B complains that Greenwood Personal Credit Limited (Greenwood) is asking him to repay a loan that was fraudulently taken out in his name.backgroundTowards the end of 2011, Mr B was contacted by a debt collection agent about an outstanding debt. The debt was for a Greenwood loan, take... (2 pages)View decision -
Decision Reference DRN6853440
3 Jan 2014 Greenwood Personal Credit Limited UpheldBanking and creditMrs T complains that the amount she owes to Greenwood Personal Credit Limited has been incorrectly calculated.backgroundMrs T took out a home credit agreement with Greenwood Personal Credit. An agent came to her house to collect payments and made manual entries into a repayment book. Whe... (1 page)View decision
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