We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN9357148
23 Jul 2015 Provident Personal Credit Limited Not upheldBanking and creditMrs and Mr W complained that four loans they took out with Provident Personal Credit Limited were unaffordable and unsuitable.background factsMrs and Mr W took out a number of loans with Provident They have complained about the suitability of four of these, on the basis ... (2 pages)View decision -
Decision Reference DRN1826782
2 Jul 2015 Provident Personal Credit Limited UpheldBanking and creditMiss P complains that Provident Personal Credit Limited (Provident) did not send someone to her house to collect payments for her loan as agreed.backgroundMiss P took out two loans with Provident. When the loans were taken out the arrangement for payment was for an a... (2 pages)View decision -
Decision Reference DRN4851221
30 Jun 2015 Provident Personal Credit Limited UpheldBanking and creditMrs T complains that Provident Personal Credit Limited (“Provident”) loaned to her irresponsibly.backgroundIn 2011 Mrs T took out three loans with Provident. She now says that it shouldn’t have loaned to her as the repayments were unaffordable. She also says that she... (2 pages)View decision -
Decision Reference DRN8858035
26 Jun 2015 Provident Personal Credit Limited UpheldBanking and creditMr O complains that Provident Personal Credit Limited (“Provident”) is pursuing him for a loan that was taken out fraudulently in his name.backgroundMr O had taken out previous loans with Provident. When it began chasing him for repayments on a loan that he says he di... (2 pages)View decision -
Decision Reference DRN6382861
24 Jun 2015 Provident Personal Credit Limited Not upheldBanking and creditMr M complains that Provident Personal Credit Limited has told him the wrong outstanding balance on his account. backgroundMr M asked a charity to help him with his debts and he set up a debt management plan. He says that Provident told the charity that the total ... (1 page)View decision -
Decision Reference DRN9513931
16 Jun 2015 Provident Personal Credit Limited UpheldBanking and creditMrs B complains that Provident Personal Credit Limited (trading as Satsuma Loans) is holding her responsible for a loan that was taken out fraudulently in her name.backgroundMrs B says that a relative with mental health issues took out a loan without her knowledge i... (2 pages)View decision -
Decision Reference DRN9245010
9 Jun 2015 Provident Personal Credit Limited UpheldBanking and creditMr J has complained that Provident Personal Credit Limited is pursuing him for a number of loans that he did not take out.backgroundA series of short term, high interest loans were take out in Mr J’s name, and the funds withdrawn from his bank account. Unfortunately... (2 pages)View decision -
Decision Reference DRN8154252
5 Jun 2015 Provident Personal Credit Limited Not upheldBanking and creditMr S complains that Provident Personal Credit Limited (PPC) lent to him without assessing whether the lending was affordable.backgroundMr S was provided a £500 loan in November 2010. The loan was repayable over 52 weeks. In September 2011, Mr S was provided another loa... (3 pages)View decision -
Decision Reference DRN6643732
3 Jun 2015 Provident Personal Credit Limited Not upheldBanking and creditMr R complains that Provident Personal Credit Limited sent representatives to his house who were rude to him when collecting a payment. He wants compensation for the distress and upset he experienced.backgroundProvident had provided a home service collection for instalme... (1 page)View decision -
Decision Reference DRN6281898
27 May 2015 Provident Personal Credit Limited UpheldBanking and creditMr P complains about the customer service he received from Provident Personal Credit Limited in respect of a loan he took out with them. His repayments were to be collected weekly by an agent. our initial conclusionsThe adjudicator recommended that the complaint should be upheld ... (2 pages)View decision