We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN7398573
9 Sep 2015 Provident Personal Credit Limited UpheldBanking and creditMr H has complained that Provident Personal Credit Limited sold a debt to a third party in 2014, which he didn’t owe.backgroundMr H took out a loan with Provident in 2008, which he says he repaid in 2009. However, this loan was later sold on to a third party, whic... (1 page)View decision -
Decision Reference DRN3102395
9 Sep 2015 Provident Personal Credit Limited UpheldBanking and creditMr P has complained that Provident Personal Credit Limited provided him with loans that were unaffordable, and the implications of taking out the loans were not properly explained to him.background factsMr P took out around ten home credit loans with Provident between Ma... (2 pages)View decision -
Decision Reference DRN8520294
4 Sep 2015 Provident Personal Credit Limited UpheldBanking and creditMr B complains about a number of matters concerning his relationship with Provident Personal Credit Limited. He says Provident didn’t adequately assess his affordability of loans given to him, he is unhappy about how he was approached for the loans and also the conduct... (2 pages)View decision -
Decision Reference DRN3547808
26 Aug 2015 Provident Personal Credit Limited UpheldBanking and creditMr H complains that Provident Personal Credit Limited (trading as Satsuma Loans) wants him to repay money he says he doesn’t owe. He says he didn’t take out the loan, and that he’s been a victim of identity fraud. He’s provided letters from other lenders in support of this belief... (2 pages)View decision -
Decision Reference DRN0534783
19 Aug 2015 Provident Personal Credit Limited Not upheldBanking and creditMiss H, who is represented by a relative, complains Provident Personal Credit Limited hasn’t taken account of all the payments she’s made towards her loan.backgroundMiss H took out a home credit loan at the end of 2013. She says she made regular payments of £40 or ... (1 page)View decision -
Decision Reference DRN1252156
19 Aug 2015 Provident Personal Credit Limited UpheldBanking and creditMr T says he’s the victim of identity theft. He complains that Provident Personal Credit Limited allowed a loan to be taken out in his name and that it’s holding him liable for it. backgroundA loan with Provident was taken out in Mr T’s name. Mr T says he’s the vict... (2 pages)View decision -
Decision Reference DRN8316970
18 Aug 2015 Provident Personal Credit Limited UpheldBanking and creditMrs M complains that Provident Personal Credit Limited is holding her liable for repayment of a £150 loan which she says she did not apply for.backgroundMrs M says that her daughter applied for the loan, in her name, and used a current account that was also in her n... (2 pages)View decision -
Decision Reference DRN1181783
17 Aug 2015 Provident Personal Credit Limited UpheldBanking and creditMr B complains that Provident Personal Credit Limited wrongly lent him money that he couldn’t afford to pay back.backgroundMr B says that he had a number of loans with Provident. He says that the last three loans were given to him even though he told Provident that... (2 pages)View decision -
Decision Reference DRN6657874
12 Aug 2015 Provident Personal Credit Limited UpheldBanking and creditMiss H is unhappy because Provident Personal Credit Limited, trading as Satsuma Loans, is continuing to ask her to repay a loan which she says she did not apply for.backgroundSatsuma received an online loan application from Miss H on 28 May 2014. After carrying out i... (2 pages)View decision -
Decision Reference DRN9133197
11 Aug 2015 Provident Personal Credit Limited UpheldBanking and creditMr B complains that Provident Personal Credit Limited wrongly lent him money that he couldn’t afford to pay back.backgroundMr B says that he had a number of loans with Provident. He says that the loans were given to him even though he was in a debt management plan (... (2 pages)View decision