We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN8117435
4 Jan 2016 Provident Personal Credit Limited Not upheldBanking and creditMr E complains that Provident Personal Credit Limited (trading as Satsuma loans) wrongly placed a late payment marker on his credit file and this stopped him getting a loan.background Mr E took out a short term loan with Satsuma. He wanted to change the payment date ... (2 pages)View decision -
Decision Reference DRN7804948
10 Dec 2015 Provident Personal Credit Limited Not upheldBanking and creditMr C had a loan from Provident Personal Credit Limited. He wanted to take out a new loan, but Provident only offered to top up his existing loan. He complains that this topped up loan was mis-sold to him. He wants this loan to be written off, and to receive com... (2 pages)View decision -
Decision Reference DRN4132994
8 Dec 2015 Provident Personal Credit Limited Not upheldBanking and creditMrs M has complained that she was forced to pay off a loan with Provident Personal Credit Limited.backgroundMrs M had a loan with Provident for £900. She later decided she’d like to borrow more, but was told she’d have to pay off the £900 loan first. When she’d don... (1 page)View decision -
Decision Reference DRN8167987
7 Dec 2015 Provident Personal Credit Limited Not upheldBanking and creditMr T’s complaint is bought by a representative on his behalf. His representative claims Mr T has been given loans by Provident Personal Credit Limited, but shouldn’t have been because of his mental health issues.The representative also complains on behalf of another c... (2 pages)View decision -
Decision Reference DRN8570622
7 Dec 2015 Provident Personal Credit Limited Not upheldBanking and creditMr T’s complaint is bought by a representative on his behalf. His representative claims Mr T has been given loans by Provident Personal Credit Limited, but shouldn’t have been because of his mental health issues.The representative also complains on behalf of another c... (2 pages)View decision -
Decision Reference DRN0443890
25 Nov 2015 Provident Personal Credit Limited Not upheldBanking and creditMs S complains Provident Personal Credit Limited is making her repay two loans she cancelled and that the balances on her other loans are wrong.backgroundMs S has borrowed money from Provident on a number of occasions.In November 2013 Ms S says she asked for a £1,000... (2 pages)View decision -
Decision Reference DRN1268717
23 Nov 2015 Provident Personal Credit Limited Not upheldBanking and creditMrs W complains that Provident Personal Credit Limited didn’t collect her payments properly and didn’t treat her positively and sympathetically when she suffered financial hardship.backgroundMrs W has loans with Provident. She explains that she had a good relationship ... (2 pages)View decision -
Decision Reference DRN5682699
23 Nov 2015 Provident Personal Credit Limited Not upheldBanking and creditMr L complains that Provident Personal Credit Limited didn’t collect his payments properly and didn’t treat him positively and sympathetically when he suffered financial hardship.backgroundMr L has loans with Provident. He explains that he had a good relationship with t... (2 pages)View decision -
Decision Reference DRN7935144
20 Nov 2015 Provident Personal Credit Limited Not upheldBanking and creditMiss J complains Provident Personal Credit Limited was wrong to register a default on her credit file because it didn’t set up a regular way of paying for her - and sent a default notice to the wrong address. backgroundMiss J took out this loan with Provident in 201... (2 pages)View decision -
Decision Reference DRN1904770
20 Nov 2015 Provident Personal Credit Limited Not upheldBanking and creditMrs A complains that the agent employed by Provident Personal Credit Limited to collect her weekly payments failed to record them and apply them to her account.backgroundMrs A has had a number loans with Provident over a number of years. At the time of her complaint... (2 pages)View decision