We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN-2507114
15 Feb 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2507114 The complaint Mr M says that he repaid in full a loan from Provident Personal Credit Limited trading as Satsuma Loans. But he says Satsuma didn’t mark it as paid on its system. Because of this, it was also reported to the credit reference agencies as still being open. Mr M says... (2 pages)View decision -
Decision Reference DRN-2537923
12 Feb 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2537923 The complaint Mr N complains that Provident Personal Credit Limited (trading as Satsuma Loans) was irresponsible to lend to him. What happened Mr N was approved for ten loans from Satsuma between May 2016 and October 2016 as follows: Loan Date Amount Term Monthly Repayment Due... (6 pages)View decision -
Decision Reference DRN-2430666
11 Feb 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2430666 The complaint Mr C complains that Provident Personal Credit Limited trading as Satsuma Loans gave him loans that were unaffordable and didn’t properly check whether Mr C could pay them back. What happened Satsuma gave Mr C six loans between March 2015 and December 2019. Loans 1... (3 pages)View decision -
Decision Reference DRN-2559756
2 Feb 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2559756 The complaint Mr C firstly complains about four loans that he took out with Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), which he said were unaffordable. He is also unhappy that SL applied a default to his credit file. What happened Mr C was given four i... (6 pages)View decision -
Decision Reference DRN-2487007
2 Feb 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2487007 The complaint Mrs C complains that Provident Personal Credit Limited trading as Satsuma was irresponsible in its lending to her What happened Mrs C was provided with a loan for £800 by Satsuma in August 2018. The loan was repayable over six monthly instalments of around £253 ea... (3 pages)View decision -
Decision Reference DRN-2472518
29 Jan 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2472518 The complaint Ms W complained about a number of loans she took out through a company called Provident Personal Credit Limited, trading at the time as “Satsuma”. She says Satsuma lent to her irresponsibly because the loans she was provided with caused her financial problems. Wha... (2 pages)View decision -
Decision Reference DRN-2538719
25 Jan 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2538719 The complaint Mr P says Provident Personal Credit Limited trading at the time as ‘Satsuma’ irresponsibly lent to him. Mr P also says he was bombarded with marketing materials, so he was encouraged to take out further loans, causing a debt spiral. What happened Mr P took out one... (4 pages)View decision -
Decision Reference DRN-2431861
22 Jan 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2431861 The complaint Mr F complains that Provident Personal Credit Limited trading as Satsuma Loans (Satsuma) didn’t carry out adequate affordability checks before lending to him. He says the lending was irresponsible. What happened Mr F took out 10 loans with Satsuma between February... (5 pages)View decision -
Decision Reference DRN-2451485
19 Jan 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2451485 The complaint Ms J says Provident Personal Credit Limited lent to her irresponsibly. She says that she struggled to make the repayments to the loans on top of her other bills. She needed to borrow from other places to make ends meet during this time. And she says Provident used... (2 pages)View decision -
Decision Reference DRN-2441164
18 Jan 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2441164 The complaint Miss H says Provident Personal Credit Limited trading as Satsuma lent to her irresponsibly. She said repaying these loans each month left her in financial hardship. The worry and stress of the situation negatively affected her mental health. What happened This com... (4 pages)View decision
