We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN5356393
22 Aug 2016 Provident Personal Credit Limited UpheldBanking and creditMr M complains that Provident Personal Credit Limited (Provident) lent to him irresponsibly. backgroundMr M took out two loans with Provident. He said the checks it conducted in relation to the second loan were insufficient. He said it was not affordable.He complaine... (2 pages)View decision -
Decision Reference DRN0506876
19 Aug 2016 Provident Personal Credit Limited Not upheldBanking and creditMr S complains that Provident Personal Credit Limited has asked him to pay for loans he didn’t take out.backgroundProvident says Mr S took out four loans with it between January 2014 and July 2015. The first two were paid back some time ago, but there’s still money ... (2 pages)View decision -
Decision Reference DRN0962649
17 Aug 2016 Provident Personal Credit Limited Not upheldBanking and creditMiss P has complained that Provident Personal Credit Limited lent to her irresponsibly. background Miss P took out a few loans within a short period of time through Provident in 2015. In July 2015 Miss P’s father (referred to throughout this decision as Mr P, wh... (3 pages)View decision -
Decision Reference DRN8141423
9 Aug 2016 Provident Personal Credit Limited Not upheldBanking and creditMr L complains that Provident Personal Credit Limited (trading as Satsuma Loans) didn’t carry out proper affordability checks and irresponsibly granted him loans which resulted in financial difficulty. He wants the interest refunded and compensation. backgroundIn its fin... (2 pages)View decision -
Decision Reference DRN1814211
5 Aug 2016 Provident Personal Credit Limited UpheldBanking and creditMs H complains that a loan from Provident Personal Credit Limited was unaffordable and shouldn’t have been made to her.backgroundMs H took out three loans with Provident between September 2014 and June 2015. Ms H complained that she was pressurised to take out th... (3 pages)View decision -
Decision Reference DRN3053329
4 Aug 2016 Provident Personal Credit Limited Not upheldBanking and creditMr R says that he has been the victim of identity fraud, and that a third party took out a payday loan with Provident Personal Credit Limited (“Provident”) in his name. He’s unhappy with the way Provident has handled the matter.background There’s no dispute that Mr R h... (2 pages)View decision -
Decision Reference DRN9854809
4 Aug 2016 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited didn’t record the correct information on his credit file.backgroundMr B had two loan agreements with Provident. He closed the accounts with an agreed partial settlement in January 2015. But due to a system error the se... (1 page)View decision -
Decision Reference DRN1637176
4 Aug 2016 Provident Personal Credit Limited Not upheldBanking and creditMiss D complains that Provident Personal Credit Limited gave her a significant number of unaffordable loans. It didn’t offer help when she had financial difficulties. She asks that it refunds interest and removes adverse information from her credit file. She also asks... (2 pages)View decision -
Decision Reference DRN4162134
1 Aug 2016 Provident Personal Credit Limited Not upheldBanking and creditMrs M says that she took out two loans with Provident Personal Credit Limited, which she repaid in full. She complains that Provident has registered an inaccurate default on her credit file, because it says that she did not fully repay one of these loans. She wants... (2 pages)View decision -
Decision Reference DRN0063798
28 Jul 2016 Provident Personal Credit Limited UpheldBanking and creditMr F complains that Provident Personal Credit Limited (“PPC”) acted irresponsibly when agreeing to grant him a loan.backgroundMr F took out two loans with PPC in March 2013 and November 2013. The first loan was for £500 and repayable at a weekly rate of £17.50 over ... (4 pages)View decision