We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN3711657
10 May 2017 Provident Personal Credit Limited Not upheldBanking and creditMs D complains that Provident Personal Credit Limited (Provident) wouldn’t give her a loan. She disputes she was in arrears with another loan. And says Provident haven’t credited her account with payments she’s made. She wants her account kept open for further loans... (3 pages)View decision -
Decision Reference DRN7047035
5 May 2017 Provident Personal Credit Limited UpheldBanking and creditMs W complains that the loans provided to her by Provident Personal Credit Limited (the business) were unaffordable.backgroundMs W took out four loans with the business between March 2013 and July 2014. She says that these loans were unaffordable and that the business k... (3 pages)View decision -
Decision Reference DRN1002283
3 May 2017 Provident Personal Credit Limited Not upheldBanking and creditMr M complains that Provident Personal Credit Limited trading as Satsuma Loans gave him four instalment loans he couldn’t afford to repay.backgroundThe first loan - taken on 23 March 2015, was for £150 and was repayable over 26 weekly instalments of £9.81 (approx. £40 p... (3 pages)View decision -
Decision Reference DRN4786960
3 May 2017 Provident Personal Credit Limited Not upheldBanking and creditMr D and his representative complain that Provident Personal Credit Limited (trading as Satsuma Loans) didn’t carry out proper affordability checks and irresponsibly granted him an unaffordable loan when he was unemployed and had personal and financial issues. They want... (2 pages)View decision -
Decision Reference DRN1925137
2 May 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss W complains that the loans she took out with Provident Personal Credit Limited (the business) were not affordable.backgroundMiss W entered into a number of loans with the business from 2006 to 2011. She says that she only recently became aware that she had cause f... (2 pages)View decision -
Decision Reference DRN7836681
26 Apr 2017 Provident Personal Credit Limited Not upheldBanking and creditMr W complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him an instalment loan he couldn’t afford to repay. He wants the loan written off. backgroundMr W took out two loans from Satsuma in August 2015 but the second one was cancelled wi... (2 pages)View decision -
Decision Reference DRN0536149
25 Apr 2017 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited (trading as Satsuma Loans) mis-sold him a loan, and didn’t treat him fairly when he ran into financial difficulties.backgroundMr B took out a loan with Satsuma in April 2016. The loan was for £1,000, and was repay... (2 pages)View decision -
Decision Reference DRN2343425
12 Apr 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss M complains that Provident Personal Credit Limited gave her several loans she couldn’t afford.backgroundMiss M says Provident gave her nine loans over several years. She thinks they were unaffordable and that Provident didn’t carry out suitable affordability checks. Pr... (3 pages)View decision -
Decision Reference DRN7045928
12 Apr 2017 Provident Personal Credit Limited UpheldBanking and creditMr S complains that Provident Personal Credit Limited (trading as Satsuma) was irresponsible to lend money to him. He also complains about Satsuma’s actions after he told it he was in financial difficulty. backgroundI sent a provisional decision to Mr S and Satsuma i... (3 pages)View decision -
Decision Reference DRN9046918
11 Apr 2017 Provident Personal Credit Limited UpheldBanking and creditMr C, represented by Mrs C, complains that the loan provided to him by Provident Personal Credit Limited (the business) was unaffordable.backgroundMr C entered into a fixed sum loan agreement with the business for £500 plus £300 interest in April 2016.Mrs C says that Mr C ... (3 pages)View decision