We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN-2570651
9 Mar 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2570651 The complaint Mr I says Provident Personal Credit Limited trading as Satsuma didn’t properly administer his request to cancel his loan. He says he was told when he started the loan that he could cancel it within two weeks of the start period at minimal cost. But when he tried t... (3 pages)View decision -
Decision Reference DRN-2612236
4 Mar 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2612236 The complaint Miss P says Provident Personal Credit Limited, trading as Satsuma (“Satsuma”), irresponsibly lent to her. Miss P has said Satsuma didn’t ask her for enough information to find out if the loans were affordable for her. She also says when she contacted Satsuma in Ja... (5 pages)View decision -
Decision Reference DRN-2558484
4 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2558484 The complaint Mr T says Provident Personal Credit Limited, trading as Satsuma Loans, irresponsibly lent to him. He says the loans contributed to his worsening debt situation and so Satsuma shouldn’t have lent to him. What happened This complaint is about two instalment loans Sa... (2 pages)View decision -
Decision Reference DRN-2653347
4 Mar 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2653347 The complaint Mr M says Provident Personal Credit Limited (Provident) irresponsibly lent to him. What happened This complaint is about three home credit loans Provident provided to Mr M between March 2015 and September 2015, as detailed below. Loan Date Taken Date Repaid Durati... (4 pages)View decision -
Decision Reference DRN-2594561
4 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2594561 The complaint Mr L says Provident Personal Credit Limited trading as Satsuma, irresponsibly lent to him. He says if Satsuma had made better checks it would have seen that he already had problems managing him money before Satsuma lent to him. He thinks it shouldn’t have approved... (2 pages)View decision -
Decision Reference DRN-2473948
3 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2473948 The complaint Mr P has complained that Provident Personal Credit Limited (trading as Provident) gave him unaffordable loans. What happened Mr P took five home credit loans from Provident between March and October 2010. A summary of his borrowing, based on the information provid... (3 pages)View decision -
Decision Reference DRN-2503750
3 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2503750 The complaint Mr H (via a representative) complains Provident Personal Credit Limited (trading as Satsuma) lent to him irresponsibly. What happened Mr H took four instalment loans between February 2015 and March 2019. I’ve included some of the information we’ve received about t... (4 pages)View decision -
Decision Reference DRN-2533911
23 Feb 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2533911 The complaint Mr M says Provident Personal Credit Limited trading as Satsuma, irresponsibly lent to him. He says that he couldn’t afford the loan repayments. He thinks that Satsuma should’ve seen this and not lent to him. What happened This complaint is about three instalment l... (2 pages)View decision -
Decision Reference DRN-2551190
19 Feb 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2551190 The complaint Miss T says Provident Personal Credit Limited irresponsibly lent to her. She says that Provident approved loans when it was aware that she couldn’t afford to make the repayments. She also complains that Provident acted inappropriately when she fell behind with her... (3 pages)View decision -
Decision Reference DRN-2585950
19 Feb 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2585950 The complaint Miss F complains that she does not think that Provident Personal Credit Limited, trading as Satsuma, should charge her interest on an approved loan as she was denied the opportunity to cancel that loan. Miss F says that she did not sign or approve the contract at... (5 pages)View decision
