We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN4225995
20 Jun 2017 Provident Personal Credit Limited UpheldBanking and creditMiss S complains that Provident Personal Credit Limited lent irresponsibly by giving her loans that were unaffordable. backgroundProvident provides home credit. Between May 2009 and January 2016 Miss S had 22 loans from them. The majority of her first six loans were ... (2 pages)View decision -
Decision Reference DRN5086866
20 Jun 2017 Provident Personal Credit Limited UpheldBanking and creditMiss S complains that Provident Personal Credit Limited trading as Greenwoodspersonalcredit.Com lent irresponsibly by giving her loans that were unaffordable. backgroundGreenwood provides home credit. Between October 2007 and January 2014 Miss S had 25 loans from them. T... (2 pages)View decision -
Decision Reference DRN3819025
19 Jun 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss C complains that Provident Personal Credit Limited took away her payment book for an audit and didn’t return it. She’s not been able to make any payments since so her account is in arrears. She wants the payment book returned, details of the outcome of the audit... (2 pages)View decision -
Decision Reference DRN0822536
16 Jun 2017 Provident Personal Credit Limited Not upheldBanking and creditMr R complains that Provident Personal Credit Limited sold him home credit loans he couldn’t afford.backgroundBetween 2005 and 2014, Mr R took out 14 loans with Provident. In 2016 he complained to Provident that these had been unaffordable, and asked for a refund of th... (2 pages)View decision -
Decision Reference DRN7921020
13 Jun 2017 Provident Personal Credit Limited Not upheldBanking and creditMs G’s complained that Provident Personal Credit Limited (trading as ‘Glo’) shouldn’t have accepted her as a guarantor for a loan.Mr G, her brother, complains on her behalf.backgroundMs G agreed to be a guarantor for a loan her friend took out with Glo. It took her... (2 pages)View decision -
Decision Reference DRN5738825
23 May 2017 Provident Personal Credit Limited Not upheldBanking and creditMr G brings this complaint on behalf of his sister – Ms G. He says Provident Personal Credit Limited should not have lent to his sister as she could not afford the loan. He also complains that it did not consider her vulnerabilities before lending to her.backgrou... (2 pages)View decision -
Decision Reference DRN2600953
12 May 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss T complains that Provident Personal Credit Limited lent her money when it shouldn’t have done. She has now got a County Court Judgement (CCJ) against her for the debt she wants this quashed.backgroundMiss T said that PPCL lent to her when she was in a vulnerable ... (3 pages)View decision -
Decision Reference DRN6322411
11 May 2017 Provident Personal Credit Limited UpheldBanking and creditMiss B complains that Provident Personal Credit Limited (trading as Satsuma Loans) used her landline number to contact her about its short-term lending.backgroundMiss B asked Satsuma to use her mobile number. She complained that Satsuma rang her landline three times ... (2 pages)View decision -
Decision Reference DRN1288812
11 May 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss R complains that Provident Personal Credit Limited (trading as Satsuma) gave her loans she couldn’t afford to repay. She asks that it refunds interest, freezes future interest and offers an affordable repayment plan.backgroundMiss R took out two instalment loans in... (2 pages)View decision -
Decision Reference DRN3448227
10 May 2017 Provident Personal Credit Limited Not upheldBanking and creditMr W complains that he received poor service from Provident Personal Credit Limited (the business) when applying for a loan. He says he should be compensated for this.backgroundMr W was an existing customer of the business and contacted the agent in March to arrange a ... (2 pages)View decision