We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN-2669511
25 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2669511 The complaint Mr D complains that Provident Personal Credit Limited trading as Satsuma lent to him irresponsibly. What happened Mr D was approved for one loan on 19 July 2016. It was for £1,000 repayable over 52 weeks at just over £38 each week. This translates into about £166 ... (2 pages)View decision -
Decision Reference DRN-2691175
25 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2691175 The complaint Miss S has complained that Provident Personal Credit Limited (trading as Satsuma) gave her unaffordable loans. What happened Miss S took three loans from Satsuma between February 2017 and October 2019. A summary of her borrowing, based on the information provided ... (3 pages)View decision -
Decision Reference DRN-2656793
25 Mar 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2656793 The complaint Mr D complains that Provident Personal Credit Limited trading as Satsuma lent to him irresponsibly. What happened Using the information we have from Mr D and Satsuma here is a brief loan table. It shows that there was a gap in lending between loans 2 and 3. Loan D... (4 pages)View decision -
Decision Reference DRN-2593570
22 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2593570 The complaint Ms S says Provident Personal Credit Limited trading as Satsuma, has not administered her loan accounts correctly. Ms S has tried to arrange a repayment plan for her loans. She says she has not been able to do this due to the actions of Satsuma. And she also says S... (3 pages)View decision -
Decision Reference DRN-2607242
15 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2607242 The complaint Mr A complains Provident Personal Credit Limited (trading as Satsuma) lent to him irresponsibly. He also complains about the way his complaint was administered. What happened Mr A took an instalment loan in March 2018. I’ve included some of the information we’ve ... (3 pages)View decision -
Decision Reference DRN-2675587
12 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2675587 The complaint Mrs J complains that the loan she had from Provident Personal Credit Limited (trading as Satsuma Loans) was unaffordable to her. What happened Mrs J had one loan from Satsuma in December 2018 as follows: Loan Date Amount Term Monthly Repayment Due Repaid 1 26 Dec ... (3 pages)View decision -
Decision Reference DRN-2650816
12 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2650816 The complaint Miss W complains that Provident Personal Credit Limited (trading as Satsuma) won’t backdate a default on her credit file relating to an instalment loan. She wants the default removed. What happened Miss W took out an instalment loan for £1,500 from Satsuma in Augu... (2 pages)View decision -
Decision Reference DRN-2589506
10 Mar 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2589506 The complaint Mr A says Provident Personal Credit Limited (trading as Satsuma) irresponsibly lent to him. What happened This complaint is about five instalment loans Satsuma provided to Mr A between December 2018 and May 2019. Mr A’s borrowing history is as follows: Loan Date ... (4 pages)View decision -
Decision Reference DRN-2626360
10 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2626360 The complaint Miss N says Provident Personal Credit Limited trading as Satsuma irresponsibly lent to her. She says that at the time of sale she had other credit she was struggling to repay. So she says the Satsuma loans weren’t affordable and Satsuma shouldn’t have approved the... (2 pages)View decision -
Decision Reference DRN-2630447
10 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2630447 The complaint Mr C complains about Provident Personal Credit Limited. Mr C says he wasn’t informed that he would need to make his loan repayments on a certain day. He says that he needed to make the repayments on his payday, which was a different day, and he says he was told he... (2 pages)View decision
