We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN-2772446
13 May 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2772446 The complaint Mr M has complained that Provident Personal Credit Limited (“Provident”) gave him unaffordable loans. What happened Mr M took 10 home credit loans from Provident between December 2005 and November 2014. A summary of his borrowing, based on the information provide... (5 pages)View decision -
Decision Reference DRN-1789578
10 May 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-1789578 The complaint J complains that Provident Personal Credit Limited has acted fraudulently in respect of loans he had with it. What happened In 2013, two loans were taken out with Provident in J’s name. Several years later, he contacted Provident to say that he didn’t take out the... (2 pages)View decision -
Decision Reference DRN-2755775
7 May 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2755775 The complaint Mrs V complains that Provident Personal Credit Limited, trading as Satsuma, lent to her irresponsibly. What happened Using information from Mrs V and Satsuma here is a brief table of the approved loans. Loan Approved Amount Highest scheduled repayment figure term ... (3 pages)View decision -
Decision Reference DRN-2755007
5 May 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2755007 The complaint Mr T complains that Provident Personal Credit Limited has handled his account poorly and caused him distress, by sending texts and letters relating to the payment reminders for the third loan. Mr T also complains about his private and personal details being ‘sold’... (5 pages)View decision -
Decision Reference DRN-2713407
26 Mar 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2713407 The complaint Mr N complains Provident Personal Credit Limited trading as Satsuma lent to him irresponsibly. What happened Using the information we have from Mr N and Satsuma, here is a brief loan table. I’ve included a line to show that there were several declined loans. The... (4 pages)View decision -
Decision Reference DRN-2658142
26 Mar 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2658142 The complaint Miss M has complained that Provident Personal Credit Limited (trading as Provident) gave her unaffordable loans. What happened Miss M took seven loans from Provident between July 2008 and January 2017. A summary of her borrowing, based on the information provided ... (4 pages)View decision -
Decision Reference DRN-2677944
26 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2677944 The complaint Mr H says Provident Personal Credit Limited trading as Satsuma Loans, irresponsibly lent to him. He says the loans were unaffordable when he took them out as he was using other short term loans to make ends meet. He thinks that Satsuma didn’t carry out robust affo... (2 pages)View decision -
Decision Reference DRN-2698751
26 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2698751 The complaint Mr C complains about Provident Personal Credit Limited trading as Satsuma. Mr C says he was unable to make the repayments into the loan in full when he became unemployed. He says he wanted to make a lump sum repayment of £500 in order to settle the loan. But, as t... (2 pages)View decision -
Decision Reference DRN-2643159
26 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2643159 The complaint Mr M complains about the way Provident Personal Credit Limited (trading as Satsuma) reported information about his repayment history on his credit file. What happened Following repayment of three loans with Satsuma, Mr M took out two more loans, one in April 2017 ... (3 pages)View decision -
Decision Reference DRN-2423947
26 Mar 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2423947 The complaint Mr C has complained that Provident Personal Credit Limited (trading as Provident) did not manage his loan accounts correctly. What happened Mr C took a number of home credit loans from Provident in 2016 and 2017. It appears that Mr C ran into difficulties repayin... (2 pages)View decision
