We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN8609626
23 Oct 2019 Provident Personal Credit Limited UpheldBanking and creditMs M says Provident Personal Credit Limited (trading as Satsuma) was irresponsible to lend her money.Ms M wants Satsuma to refund the interest and charges that she paid on the loans and she wants it to amend her credit file.backgroundMs M took out five instalment loans with Satsuma between... (4 pages)View decision -
Decision Reference DRN0200108
22 Oct 2019 Provident Personal Credit Limited UpheldBanking and creditMiss E complains that Provident Personal Credit Limited (trading as Satsuma) made a mistake when it applied a default to her credit file.Miss E was then unhappy with the service that she received from Satsuma when dealing with her complaint.Miss E wants Satsuma to amend her credit file and... (2 pages)View decision -
Decision Reference DRN8411962
17 Oct 2019 Provident Personal Credit Limited UpheldBanking and creditMr C complains that Provident Personal Credit Limited (trading as Satsuma) lent to him in an irresponsible manner.backgroundMr C was given nine loans by Satsuma between August 2016 and June 2018. Each of the loans was due to be repaid in weekly or monthly instalments. Mr C has repaid all h... (4 pages)View decision -
Decision Reference DRN3164022
16 Oct 2019 Provident Personal Credit Limited UpheldBanking and creditMr S complains that Provident Personal Credit Limited (trading as Satsuma Loans) lent money to him that he couldn’t afford to repay.backgroundBased on the information provided, Mr S entered into eight loans with Satsuma Loans between February 2016 and October 2017. LoanAmountDateTermRepaid... (3 pages)View decision -
Decision Reference DRN4275699
14 Oct 2019 Provident Personal Credit Limited Not upheldBanking and creditMr N complains that Provident Personal Credit Limited trading as Satsuma Loans gave him loans he couldn’t afford to repay.backgroundMr N took out three loans with Satsuma between February and September 2017. Loan one was taken out on 27 February for £750 repayable in 3 monthly instalments ... (4 pages)View decision -
Decision Reference DRN9970956
14 Oct 2019 Provident Personal Credit Limited UpheldBanking and creditMr A complains that Provident Personal Credit Limited (trading as Satsuma) lent to him in an irresponsible manner.backgroundThe background to this complaint was set out in the provisional decision I issued in September 2019. An extract from this is attached and forms part of this final dec... (3 pages)View decision -
Decision Reference DRN6770918
11 Oct 2019 Provident Personal Credit Limited UpheldBanking and creditMiss S complains that Provident Personal Credit Limited lent to her in 2010 when she could not afford it. She also complains that she has to repay the interest and charges added over several years but she was not informed about these. backgroundMiss S took five loans and using the Providen... (3 pages)View decision -
Decision Reference DRN7233247
11 Oct 2019 Provident Personal Credit Limited UpheldBanking and creditMrs W complains that Provident Personal Credit Limited (trading as Satsuma) was irresponsible to offer her loans. She asks that it refunds interest and removes any adverse information from her credit file. Mrs W is represented by a claims management company.backgroundMrs W took out six loa... (3 pages)View decision -
Decision Reference DRN0958387
11 Oct 2019 Provident Personal Credit Limited Not upheldBanking and creditMr I complains that Provident Personal Credit Limited (trading as Satsuma) lent to him in an irresponsible manner.backgroundThe background to this complaint was set out in the provisional decision I issued in September 2019. An extract from this is attached and forms part of this final dec... (3 pages)View decision -
Decision Reference DRN8618891
11 Oct 2019 Provident Personal Credit Limited UpheldBanking and creditMiss M is unhappy that Provident Personal Credit Limited (trading as Satsuma) didn’t update her address for a number of years. More generally she is unhappy with the service she has received from Satsuma stretching back a number of years. backgroundSatsuma, in their final response letter (... (3 pages)View decision
