We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN8795405
8 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr B complains that Provident Personal Credit Limited gave him ‘doorstep’ loans which he could not afford. He complains that it lent to him irresponsibly.backgroundLoanDateAmount(total to pay) Weeks and instalment amount/weekRepaidAmount carried forward Early settlement rebate125 Marc... (3 pages)View decision -
Decision Reference DRN9509730
7 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMiss G says Provident Personal Credit Limited (trading as Satsuma) irresponsibly lent to her.backgroundThis complaint is about 9 instalment loans Satsuma provided to Miss G between December 2015 and March 2017. This is a summary of Miss G’s lending history from Satsuma.LoanTaken outRepaidA... (4 pages)View decision -
Decision Reference DRN3251546
6 Nov 2019 Provident Personal Credit Limited Not upheldBanking and creditMr P, represented by a claims management company (CMC), complains that Provident Personal Credit Limited (trading as Satsuma Loans) lent money to him that he couldn’t afford to repay.backgroundBased on the information, Mr P received four loans from Satsuma Loans between December 2016 and M... (2 pages)View decision -
Decision Reference DRN6434925
5 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr G says Provident Personal Credit Limited (trading as Satsuma) irresponsibly lent to him.backgroundThis complaint is about five instalment loans Satsuma provided to Mr G between July 2016 and November 2018. Mr G borrowed amounts ranging between £500 and £2,000 to be repaid in weekly or m... (3 pages)View decision -
Decision Reference DRN3884535
5 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr R complains about four instalment loans that he took out with Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), which he said were unaffordable. The complaint is brought to this service on Mr R’s behalf by a firm of solicitors. But for ease, I shall refer below to all... (5 pages)View decision -
Decision Reference DRN8818512
5 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr D complains about four instalment loans that he took out with Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), which he said were unaffordable.background Mr D was given four instalment loans by SL from June 2016 to August 2017. A summary of the loans taken out by Mr ... (6 pages)View decision -
Decision Reference DRN0029057
5 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMiss G says Provident Personal Credit Limited trading as Satsuma irresponsibly lent to her.backgroundThis complaint is about three payday loans Satsuma provided to Miss G between July 2015 and September 2016. Miss G’s borrowing history is as follows: loan number start dateloan amount (£)te... (3 pages)View decision -
Decision Reference DRN1326483
5 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr S complains about five instalment loans that he took out with Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), which he said were unaffordable.background Mr S was given five instalment loans by SL from July 2016 to August 2017. A summary of the loans taken out by Mr ... (6 pages)View decision -
Decision Reference DRN1025804
4 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMiss E complains about three instalment loans that she took out with Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), which she said were unaffordable.backgroundMiss E was given three instalment loans by SL from March 2015 to July 2016. A summary of the loans taken out ... (6 pages)View decision -
Decision Reference DRN9339373
4 Nov 2019 Provident Personal Credit Limited Not upheldBanking and creditMr F complains about four instalment loans that he took out with Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), which he said were unaffordable.background Mr F was given four instalment loans by SL from November 2016 to September 2017. A summary of the loans taken out... (5 pages)View decision
