We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
-
Decision Reference DRN-3052552
16 Sep 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-3052552 The complaint Mrs H complains that Provident Personal Credit Limited, trading as Satsuma, incorrectly updated her credit file following an arrangement to pay. She complained that this had concerned her and had caused her to have a reduced credit score and she needed it amended.... (4 pages)View decision -
Decision Reference DRN-3012310
6 Sep 2021 Provident Personal Credit Limited UpheldConsumer CreditPage 1 of 3The complaint Mrs H says Provident Personal Credit Limited hasn’t administered her loan correctly. Mrs H says that: The payment information Provident has is not correct. The payments she has made have not been properly applied to her loan, so she owes less than what Provident s... (3 pages)View decision -
Decision Reference DRN-2927442
3 Sep 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-2927442 The complaint Mr A complains Provident Personal Credit Limited (“Provident”) lent to him irresponsibly because he said the agent was paid on commission and so encouraged him to take on loans. He also says Provident hasn’t provided the credit reference agencies with accurate inf... (4 pages)View decision -
Decision Reference DRN-2940066
24 Aug 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2940066 The complaint Mr Z says Provident Personal Credit Limited trading as Satsuma Loans was wrong to place his loan in to default. He says that Satsuma stopped communicating with him in 2020 and he assumed that it had written the loan off. He wasn’t made aware that it had defaulted ... (2 pages)View decision -
Decision Reference DRN-2861294
23 Aug 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2861294 The complaint Mrs S complains that Provident Personal Credit Limited is failing to provide her with an item she believes she is entitled to receive. That item is a copy of a recorded call from June 2020. What happened Mrs S took loans from Provident in or around 2017. The deta... (3 pages)View decision -
Decision Reference DRN-2966033
23 Aug 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2966033 The complaint Mr M complains Provident Personal Credit Limited trading as Satsuma Loans (Satsuma) gave him a new loan in February 2020, when he was under the impression the new funds were a top up of funds to his outstanding loan. What happened In total Mr M has taken four loa... (3 pages)View decision -
Decision Reference DRN-2885564
12 Aug 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2885564 The complaint Mr S says Provident Personal Credit Limited (Provident) hasn’t been able to send an agent round to collect his loan repayments. This has led to him being unable to repay his loan, which in turn has led to the loans being passed to a third-party collection agency. ... (3 pages)View decision -
Decision Reference DRN-2902939
14 Jul 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2902939 The complaint Miss W complains about the level of service provided by Provident Personal Credit Limited (trading as Satsuma) in regard to her instalment loans. She wants compensation for the trouble and upset caused. What happened Miss W had two loans with Satsuma that were pas... (2 pages)View decision -
Decision Reference DRN-2849592
29 Jun 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2849592 The complaint Mr S says Provident Personal Credit Limited, trading as Satsuma Loans, irresponsibly lent to him. He says he told Satsuma he was in serious financial difficulty due to gambling before it lent to him. He thinks it shouldn’t have approved the lending because of this... (3 pages)View decision -
Decision Reference DRN-2194282
11 Jun 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2194282 The complaint Mr W is complaining Provident Personal Credit Limited didn’t send him a copy of his fixed sum loan agreement after he entered into the agreement. What happened In August 2019 Mr W entered into a fixed sum loan agreement provided by Provident. He borrowed £900 to b... (2 pages)View decision
