We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN4199998
10 Mar 2020 Provident Personal Credit Limited UpheldBanking and creditMrs F complains that Provident Personal Credit Limited lent to her irresponsibly.background Provident has explained that as these loans were taken several years ago then it does not have many records. So, I have used what it sent us to make a Loan Table. Loan No: Date takenLoan term (weeks... (3 pages)View decision -
Decision Reference DRN6382557
9 Mar 2020 Provident Personal Credit Limited UpheldBanking and creditComplaintMrs L has complained that Provident Personal Credit Limited (trading as ‘Satsuma Loans’) is chasing her for repayments on two loans she says she didn’t take out.BackgroundMrs L is unhappy that Satsuma is seeking repayment of two loans for £870 and £400, which were taken out in her... (3 pages)View decision -
Decision Reference DRN-1458341
27 Feb 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-1458341 The complaintMiss G says Provident Personal Credit Limited trading as Satsuma Loans lent to her irresponsibly. She says she couldn’t afford the loans and she had problems coping with the repayments. What happenedThis complaint is about two instalment loans Satsuma provided to M... (3 pages)View decision -
Decision Reference DRN0471461
26 Feb 2020 Provident Personal Credit Limited UpheldBanking and creditMr P’s complaint is about three instalment loans he took with Provident Personal Credit Limited – trading as Satsuma. Mr P’s complaint has been brought by his mother – Mrs B. background Satsuma provided Mr P with three instalment loans between September 2016 and December 2017. Our adjudic... (3 pages)View decision -
Decision Reference DRN0576936
26 Feb 2020 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited’s agents, who collected loan repayments from him, didn’t correctly apply what he paid, towards his accounts. backgroundMr B took home-collected loans with Provident. The normal process is for an agent to attend Mr B’s home on a weekly b... (3 pages)View decision -
Decision Reference DRN0362315
26 Feb 2020 Provident Personal Credit Limited UpheldBanking and creditComplaint Mrs W has complained about a series of home-collected credit loans provided to her by Provident Personal Credit Limited (“Provident”). She says she doesn’t think that Provident treated her fairly as it continued giving her loan after loan even though she was struggling financiall... (37 pages)View decision -
Decision Reference DRN-1499382
26 Feb 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-1499382The complaint Mr T complains that Provident Personal Credit Limited (trading as Satsuma Loans – ‘Satsuma’) irresponsibly lent to him. What happened In 2018, Satsuma lent Mr T two loans. His borrowing history is as follows: LoanDate TakenDate Repaid Planned InstalmentsPrincipal ... (3 pages)View decision -
Decision Reference DRN0913084
26 Feb 2020 Provident Personal Credit Limited Not upheldBanking and creditMr M says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to him.backgroundThis complaint is about four instalment loans Satsuma provided to Mr M between October 2015 and February 2018. Mr M borrowed amounts ranging between £500 and £1,200 to be repaid in in... (3 pages)View decision -
Decision Reference DRN5637990
26 Feb 2020 Provident Personal Credit Limited Not upheldBanking and creditMr R complained that Provident Personal Credit Limited (trading as Satsuma) acted irresponsibly when it gave him unaffordable loans.backgroundMr R took out two loans with Satsuma with a gap of around 17 months in between. Here’s a table showing more information:LoanDate TakenDateRepaidInst... (3 pages)View decision -
Decision Reference DRN8789177
21 Feb 2020 Provident Personal Credit Limited UpheldBanking and creditMrs R complains that Provident Personal Credit Limited was irresponsible when it provided her with four loans.backgroundMrs R took four home credit loans with Provident. This table shows some of the information Provident has provided about Mrs R’s loans. date taken principal amountterm (we... (4 pages)View decision
