We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN8250509
13 May 2020 Provident Personal Credit Limited Not upheldBanking and creditComplaintMr G says Provident Personal Credit Limited (“Provident”) provided him with a number of unaffordable loans.BackgroundThis complaint is about home collected credit loans Provident provided to Mr G. Our adjudicator didn’t uphold Mr G’s complaint as she didn’t think Provident had tre... (2 pages)View decision -
Decision Reference DRN2243774
11 May 2020 Provident Personal Credit Limited UpheldBanking and creditMr Z has complained Provident Personal Credit Limited, trading as Satsuma Loans, is recording details about a £700 loan on his credit record. He didn’t apply for this loan in 2018.backgroundAfter applying for a loan with his bank, Mr Z was told his credit record showed a number of loans an... (3 pages)View decision -
Decision Reference DRN0653089
6 May 2020 Provident Personal Credit Limited UpheldBanking and creditMiss S complained that Provident Personal Credit Limited lent to her irresponsibly. These were three home-credit loans.background A summary of Miss S’s borrowing based on the information provided to us by Provident can be found below;LoanDateCapital sumTermRepaid118 August 2016£20023 weeks... (2 pages)View decision -
Decision Reference DRN-1419591
5 May 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-1419591 The complaintMiss S has complained about a loan granted to her by Provident Personal Credit Limited trading as Satsuma Loans (“Satsuma” or “the lender”). Miss S says that she could not afford the repayments on her loan and that Satsuma should have known this and not agreed to l... (3 pages)View decision -
Decision Reference DRN-1519167
1 May 2020 Provident Personal Credit Limited UpheldConsumer CreditDRN-1519167 The complaintMr S has complained about two loans he took out with Provident Personal Credit Limited trading as Satsuma Loans. He says the loans were unaffordable. What happenedMr S took two instalment loans with Satsuma; one in November 2017 for £300 and a second loan in March ... (2 pages)View decision -
Decision Reference DRN8546286
24 Apr 2020 Provident Personal Credit Limited UpheldBanking and creditComplaintMr P complains that Provident Personal Credit Limited (trading as “Satsuma”) unfairly charged him too much to settle a high-cost short term credit instalment loan in April 2019.BackgroundMr P was provided with a high-cost short-term credit instalment loan for £500 in October 2018.... (5 pages)View decision -
Decision Reference DRN-1351232
24 Apr 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-1351232The complaintMiss A complains that Provident Personal Credit Limited (trading as Satsuma) lent to her in an irresponsible manner. What happenedMiss A was given two loans by Satsuma in September and October 2018. Both loans were due to be repaid in 12 monthly instalments. Miss A&... (2 pages)View decision -
Decision Reference DRN6176281
23 Apr 2020 Provident Personal Credit Limited UpheldBanking and creditMs F says Provident Personal Credit Limited trading as Satsuma irresponsibly lent to her.backgroundThis complaint is about three loans Satsuma provided to Ms F between October 2014 and September 2017. Ms F’s borrowing history is set out on the table below as follows: Loan Date TakenDate Re... (3 pages)View decision -
Decision Reference DRN7013027
22 Apr 2020 Provident Personal Credit Limited UpheldBanking and creditMiss L says Provident Personal Credit Limited trading as Satsuma irresponsibly lent to her.backgroundThis complaint is about two loans Satsuma provided to Miss L between September 2016 and June 2018. Miss L’s borrowing history is set out on the table below as follows: LoanDate Taken Date R... (4 pages)View decision -
Decision Reference DRN7872079
20 Apr 2020 Provident Personal Credit Limited UpheldBanking and creditMs B says Provident Personal Credit Limited (“Provident”) irresponsibly lent to her.backgroundThis complaint is about five instalment loans Provident provided to Ms B between July 2017 and November 2018. Ms B’s borrowing history is as follows:Our adjudicator partially upheld Ms B’s complai... (4 pages)View decision
