We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN-3012483
12 Nov 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3012483 The complaint Mr Q complains that Provident Personal Credit Limited, trading as Satsuma Loans, hasn’t correctly paid the compensation that was agreed in an earlier complaint. Mr Q says that this has led to his credit report incorrectly showing that he still owes money on one of... (2 pages)View decision -
Decision Reference DRN-2931861
12 Nov 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2931861 The complaint Mr W complains Provident Personal Credit Limited (“Provident”) sold his outstanding balance due on a loan to a third-party collection agency, even though he was making the repayments that he had agreed to pay. What happened Mr W took a £1,000 loan on 12 April 201... (2 pages)View decision -
Decision Reference DRN-3152899
10 Nov 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3152899 The complaint J complains that Provident Personal Credit Limited (“Provident”) didn’t accept a promissory note he sent it. What happened J took out a loan with Provident in November 2020. Shortly afterwards, J sent Provident a promissory note. The note showed that J promised to... (2 pages)View decision -
Decision Reference DRN-3102084
9 Nov 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3102084 The complaint Ms M complains that the interest for the loans she took was too high, she’s unhappy with this and she wants a refund. What happened Ms M appears to have had two complaints running at the same time. I explain a little here in order to place the one complaint I am d... (3 pages)View decision -
Decision Reference DRN-3125272
27 Oct 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-3125272 The complaint Mrs H complains Provident Personal Credit Limited (“Provident”) is incorrectly reporting a loan on her credit file. Mrs H says given the time that has passed, her loan account should’ve been defaulted. What happened Our adjudicator didn’t uphold Mrs H’s complaint.... (5 pages)View decision -
Decision Reference DRN-3066921
26 Oct 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3066921 The complaint Mr M complains Provident Personal Credit Limited is asking him to repay loans he didn’t take out. He wants them to stop pursuing him for the debt. What happened Mr M says a former girlfriend took out loans in his name without his permission. He disputes taking out... (3 pages)View decision -
Decision Reference DRN-2845148
22 Oct 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2845148 The complaint Mr W says Provident Personal Credit Limited, trading as Satsuma Loans (Satsuma), didn’t inform him that his outstanding loan had been recovered from a third-party collection organisation. And that Satsuma would now correspond with him about the outstanding amounts... (3 pages)View decision -
Decision Reference DRN-3013662
8 Oct 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3013662 The complaint Mrs L complains Provident Personal Credit Limited (“Provident”) has reported adverse loan information on her credit file despite making payments each month and settling the loan early. Mrs L says the adverse credit file data is preventing her from obtaining a mort... (3 pages)View decision -
Decision Reference DRN-2557572
30 Sep 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2557572 The complaint Miss B is unhappy that Provident Personal Credit Limited trading as Satsuma Loans allowed a loan to be taken out in her name. She says the loan was applied for by her ex-partner without her permission but it is holding her responsible for the borrowing. What happe... (4 pages)View decision -
Decision Reference DRN-3070490
30 Sep 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3070490 The complaint Mr W has complained about Provident Personal Credit Limited. He says he was sent communications when his loan fell into arrears. He feels these communications were harassment. What happened Mr W has made a number of complaints about Provident. I have already consi... (2 pages)View decision
