We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN-1207146
2 Jul 2020 Provident Personal Credit Limited UpheldConsumer CreditDRN-1207146 The complaintMs S says Provident Personal Credit Limited - trading as Satsuma – irresponsibly lent to her. What happenedThis complaint is about three loans Satsuma provided to Ms S between January 2016 and December 2018. Ms S’s borrowing history is as follows: LoanDate Taken ... (4 pages)View decision -
Decision Reference DRN-1494696
30 Jun 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-1494696 The complaintMr K says Provident Personal Credit Limited - trading as Satsuma - irresponsibly lent to him.What happenedThis complaint is about five instalment loans Satsuma provided to Mr K between April 2016 and April 2018. A summary of Mr K’s borrowing history is as follows:... (3 pages)View decision -
Decision Reference DRN-1528415
26 Jun 2020 Provident Personal Credit Limited Not upheldConsumer CreditMr P says Provident Personal Credit Limited, trading as Satsuma, irresponsibly lent to him. background This complaint is about a loan Satsuma provided to Mr P in October 2018 for £800, to be repaid over 12 months. Our adjudicator thought about Mr P’s complaint and felt Satsuma had lent to ... (3 pages)View decision -
Decision Reference DRN-1730672
25 Jun 2020 Provident Personal Credit Limited UpheldConsumer CreditDRN-1730672 The complaintMr J says Provident Personal Credit Limited lent to him irresponsibly. He says Provident didn’t make proper financial checks to see if he could afford the lending. And this led to him having extreme financial problems. In particular he says that his ongoing debt wa... (3 pages)View decision -
Decision Reference DRN-1700780
25 Jun 2020 Provident Personal Credit Limited UpheldConsumer CreditThe complaint Mr A says Provident Personal Credit Limited — trading as Satsuma — irresponsibly lent to him. What happened? This complaint is about six instalment loans Satsuma provided to Mr A between January 2015 and May 2019. Mr A’s borrowing history is outlined below: LoanDate TakenDate... (4 pages)View decision -
Decision Reference DRN-1730496
22 Jun 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-1730496The complaintMr S says Provident Personal Credit Limited (trading as Satsuma) lent to him irresponsibly.What happenedMr S had one loan with Satsuma in September 2017. The loan was for £500, repayable in six monthly instalments of £158. I understand the loan was repaid early in N... (2 pages)View decision -
Decision Reference DRN-1484442
17 Jun 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-1484442ComplaintMr M says Provident Personal Credit Limited trading at the time as ‘Satsuma’ irresponsibly lent to him. BackgroundThis complaint is about one loan Satsuma provided to Mr M in November 2017. The loan was for £500 payable over six monthly instalments. The highest monthly ... (3 pages)View decision -
Decision Reference DRN-1565794
17 Jun 2020 Provident Personal Credit Limited Not upheldConsumer CreditThe complaint Mrs F says Provident Personal Credit Limited (trading as Satsuma) lent to her irresponsibly. Mrs F says Satsuma didn't properly check her finances or her personal situation. Mrs F has also told us about a mental health condition. I won’t go into detail about Mrs F’s p... (2 pages)View decision -
Decision Reference DRN-1464903
17 Jun 2020 Provident Personal Credit Limited Not upheldConsumer CreditThe complaint Miss H says Provident Personal Credit Limited, trading as Satsuma (“Satsuma”), irresponsibly lent to her. Miss H has said she should have been given the loan as she already had county court judgments (“CCJs”) against her and other debts and defaults on her credit file. She co... (3 pages)View decision -
Decision Reference DRN6208017
15 Jun 2020 Provident Personal Credit Limited UpheldBanking and creditMrs B says Provident Personal Credit Limited lent to her irresponsibly. She says she took a large number of loans from Provident but she couldn’t afford to make the repayments. She says she was unemployed and on benefits when she took the loans and so Provident shouldn’t have lent to her. ... (2 pages)View decision
