We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN-3369136
15 Jul 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3369136 The complaint Mr T complains Provident Personal Credit Limited (“Provident”) incorrectly took deductions from a compensation payment to repay an outstanding debt. Mr T says he had already settled the debt with a third-party debt collection agency. What happened Mr T said he an ... (3 pages)View decision -
Decision Reference DRN-3215774
12 Jul 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3215774 The complaint Miss G complains that Provident Personal Credit Limited trading as Satsuma Loans unfairly defaulted two loan accounts at a time when she was trying to set up a repayment plan. What happened Miss G had two loans from Satsuma which were affected by Satsuma’s decisio... (6 pages)View decision -
Decision Reference DRN-3446170
17 Jun 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3446170 The complaint Mr W complains that Provident Personal Credit Limited held him liable for a loan he didn’t take out and that a County Court Judgment (CCJ) was registered in his name for it. What happened In 2010, a loan was taken out with Provident in Mr W’s name. Eventually, in ... (2 pages)View decision -
Decision Reference DRN-3163106
22 Mar 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3163106 The complaint Mr V complains that Provident Personal Credit Limited, trading as a Satsuma, treated him poorly. It called him a lot when he was in arrears, a default was applied to his credit file which he thinks was unfair. Added to which Mr V considers that the repayment plan ... (3 pages)View decision -
Decision Reference DRN-3180901
18 Mar 2022 Provident Personal Credit Limited UpheldConsumer CreditDRN-3180901 The complaint Mr K (through a representative) complains Provident Personal Credit Limited (“Provident”) didn’t provide an early settlement rebate even though he repaid his loans early. Following a complaint, Provident accepted that something went wrong and it credited Mr K’s ou... (7 pages)View decision -
Decision Reference DRN-3201569
10 Mar 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3201569 The complaint Mrs H says Provident Personal Credit Limited trading as Satsuma has not registered a default on her two loan accounts. She thinks it should have done this as she has been unable to repay the loans. She says that as Satsuma has not done this the debt will not ‘drop... (2 pages)View decision -
Decision Reference DRN-3210051
18 Jan 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3210051 The complaint Mr S complains that Provident Personal Credit Limited, trading as Satsuma Loans, did not manage his account correctly in that the letters it sent to him were not replied to and so Mr S says that Satsuma ought to have realised that and tried to contact him another ... (3 pages)View decision -
Decision Reference DRN-3182444
6 Jan 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3182444 The complaint Mr H complains that Provident Personal Credit Limited has mis-managed his loan accounts for several reasons. And Mr H says that his credit file ought to be corrected to remove several years of adverse ‘markers’. What happened Using information I have been sent fro... (6 pages)View decision -
Decision Reference DRN-3203316
14 Dec 2021 Provident Personal Credit Limited UpheldConsumer CreditDRN-3203316 The complaint Mr L is complaining about Provident Personal Credit Limited (Provident) declining his card payments. He’s also complaining that they paid the agreed compensation by cheque instead of bank transfer. What happened Mr L called Provident to make a payment to his loan... (2 pages)View decision -
Decision Reference DRN-2949207
10 Dec 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2949207 The complaint Ms I says Provident Personal Credit Limited, trading as Satsuma, didn’t provide enough support when she was having problems repaying her loan. She also thinks that it shouldn’t have passed the loan to a third-party collection agency and defaulted the loan when she... (2 pages)View decision
