We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN-3833258
15 Dec 2022 Provident Personal Credit Limited UpheldConsumer CreditDRN-3833258 The complaint Mr S complains that Provident Personal Credit Limited are holding him liable for three loans which he says he didn’t take out. What happened In 2016 three loans were taken out in Mr S’s name with Provident - £500 in April 2016, £600 in July 2016 and £600 in August... (2 pages)View decision -
Decision Reference DRN-3806918
30 Nov 2022 Provident Personal Credit Limited UpheldConsumer CreditDRN-3806918 The complaint Miss B complains that Provident Personal Credit Limited trading as Satsuma Loans (“Provident”) is holding her liable for a loan in her name which she says she did not consent to. What happened The circumstances of this complaint are well known to both parties, so ... (3 pages)View decision -
Decision Reference DRN-3723259
18 Nov 2022 Provident Personal Credit Limited UpheldConsumer CreditDRN-3723259 The complaint Mr W complains that Provident Personal Credit Limited trading as Satsuma Loans accepted a loan application in his name from an unknown third party. Satsuma subsequently pursued him for the outstanding amount and put a default on his credit file. What happened Our ... (2 pages)View decision -
Decision Reference DRN-3428037
22 Sep 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3428037 The complaint Mrs G complains that Provident Personal Credit Limited trading as Satsuma Loans (Satsuma) unfairly defaulted a loan account during the COVID-19 Pandemic and while she was held up abroad. In order to put things right, Mrs G has asked for the default to be removed f... (7 pages)View decision -
Decision Reference DRN-3690725
9 Sep 2022 Provident Personal Credit Limited UpheldConsumer CreditDRN-3690725 The complaint Ms M complains that Provident Personal Credit Limited (Provident) mis-managed her account after she told it she was having financial difficulties as well as providing details of her health problems. What happened In October 2020, Ms M told Provident about her heal... (6 pages)View decision -
Decision Reference DRN-3669304
1 Sep 2022 Provident Personal Credit Limited UpheldConsumer CreditDRN-3669304 The complaint Miss P complains Provident Personal Credit Limited failed to fully carry out the agreement she had with it to settle a previous unaffordable lending complaint. What happened In December 2019 Provident made an offer to settle a complaint Miss P had raised about her... (6 pages)View decision -
Decision Reference DRN-3554315
26 Aug 2022 Provident Personal Credit Limited UpheldConsumer CreditDRN-3554315 The complaint Mr A complains that Provident Personal Credit Limited, trading as Satsuma, has mismanaged his debt and the recording of that debt on his credit file. What happened Mr A obtained his third loan with Satsuma in October 2015 which was for £1,000 and the original sche... (4 pages)View decision -
Decision Reference DRN-3414463
12 Aug 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3414463 The complaint Mr H complains that Provident Personal Credit Limited trading as Provident (Provident) has reported missed payment markers to the credit reference agencies which he says are inaccurate. What happened The inaccurate information Mr H says is being reported on his cr... (6 pages)View decision -
Decision Reference DRN-3513302
22 Jul 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3513302 The complaint Ms H complains that she had an agreement with Provident Personal Credit Limited to make payments through its online portal. However, Ms H says that from August 2021 she wasn’t able to do so. Ms H is also unhappy her outstanding balance was passed to a third-party ... (5 pages)View decision -
Decision Reference DRN-3244617
15 Jul 2022 Provident Personal Credit Limited Not upheldConsumer CreditDRN-3244617 The complaint Ms H complains that Provident Personal Credit Limited unfairly applied adverse payment markers on her credit file during the COVID – 19 pandemic and when she was on furlough. What happened Ms H was provided with nine home collected from Provident and I’ve outlined... (4 pages)View decision
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