Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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"I was charged a fee for my loan before it was agreed"

When Ian needed a loan, he applied through a credit-broking website. He hadn’t heard anything after 3 days, so he checked his bank account and found £79 had been taken out.

Consumer Credit

A customer complains about the way her bank took money from her current account to meet a loan repayment

Shelley had a current account and loan with her bank. When the bank took money from her current account for a loan repayment, she complained that it created a number of difficulties for her.

Banking Consumer Credit

I was in a car accident and now I’m worried because I can’t make my loan payments

Catherine contacted her lender to say she’d been in hospital the day her loan was due, and that she’d need more time.

Consumer Credit

The business won’t repair my hire-purchase phone

Bella contacted us about the mobile phone she’d taken on a hire-purchase agreement.

Hire Purchase Consumer Credit

Consumer complains that bank refused to stop repayments to payday lender

Clare gave her debit card details to the lender so they could take the repayment from her account at the end of the month. But as the repayment date approached, Clare realised she had less money than she’d thought. She asked her bank to stop the repayment leaving her account.

Payday Lending Consumer Credit

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Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.

Our small business website

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.

Claims Management Ombudsman

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