Problems with travel insurance?
14 March 2025
Find out more about the types of complaint we’ve seen about travel insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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When things go wrong with a financial product in the holiday season
2 December 2024
On this page, you’ll discover how we can help if things don’t go to plan with a financial product or service over the holiday season.
If you’re facing issues with a financial business and you’re not happy with how they’ve handled things – we’re here to help.
Travel disruption, delays and cancellations – trends in travel insurance complaints and guidance for insurers
1 November 2022
Travel disruption has been a feature of news stories since the early days of the pandemic. The type of travel issue or disruption, insurance claims, and complaints have evolved alongside the pandemic. Ombudsman Leader, Sian Brightey, outlines some of the trends we’ve seen and highlights our guidance for insurers.
