We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
22 January 2024
You may be aware that the Financial Ombudsman Service resolves disputes between individual consumers and financial businesses. But did you know we can also consider complaints from small businesses and other small organisations?
12 January 2023
In our blog, we share some of the work of our small business team over the last three years. The team resolve complaints across a wide range of commercial products and services. We also outline some of the ways we share insight and engages with stakeholders.
28 October 2020
Caroline Wayman, chief ombudsman and chief executive, explains why our experience of having resolved millions of complaints over the last 20 years means we’re well-placed to provide fair and impartial resolutions to what can often be critical financial disputes faced by small businesses.
30 September 2020
Richard Thompson, principal ombudsman and quality director, shares his thoughts on how Covid-19 has impacted small businesses and the type of complaints we're seeing, as well as how our service is playing its part in helping to resolve them.
24 August 2020
Covid-19 has given rise to many new and complex questions of fairness. Since the early days of lockdown in March 2020, we’ve heard from consumers and SMEs about issues we couldn’t have anticipated before the pandemic.
