Our insight

We share our insight in a number of ways  through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

Filter

Quarterly complaints data: Q4 2023/24

12 July 2024

View quarterly product complaints and services data.

Data and Insight Q4 data

Read more

Quarterly complaints data: Q4 2022/23

14 June 2023

Our complaints data on financial products and services between January and March 2023.

Complaints data Data and Insight Q4 data

Read more

Quarterly complaints data: Q4 2021/22

28 June 2022

The data on this page covers January to March 2022, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.

Complaints data Data and Insight Q4 data

Read more