Our insight

We share our insight in a number of ways  through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Can small businesses use the Financial Ombudsman?

22 January 2024

You may be aware that the Financial Ombudsman Service resolves disputes between individual consumers and financial businesses. But did you know we can also consider complaints from small businesses and other small organisations?

Blog SME Jurisdiction

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