Our insight

We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Diversity and inclusion: how we talk about race at work

30 October 2023

To mark Black History Month, Karl Khan shares why diversity is important to the Financial Ombudsman Service and reflects on how we’re planning to become a more diverse and inclusive organisation.

Blog Diversity, inclusion and wellbeing reports

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Diversity and inclusion: how we talk about race at work