Complaints about credit, loans or debt
14 March 2025
Find out more about the types of complaint we’ve seen about credit and debt and how we can help if you have a complaint about your lender.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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StepChange’s Connected 2024 conference: full speech from Abby Thomas
19 September 2024
Abby delivered a keynote speech at StepChange’s Connected 2024 conference. She spoke about the role of the Financial Ombudsman Service and the complaints we see about credit and debt.
Dealing with complaints about car finance commission
31 July 2023
We see a range of complaints about car finance agreements – from admin issues to affordability. Increasingly, we’re hearing from customers about the fairness of commission arrangements when they took out a car finance agreement.
