Our insight

We share our insight in a number of ways  through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Half-yearly complaints data: H1 2024

25 October 2024

Our data on the number of complaints received about individual financial businesses between January and June 2024.

Business complaints data Complaints data Data and Insight H1 data

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Annual complaints data and insight 2023/24

12 June 2024

Our annual complaints data is a review of our work over the course of the financial year, 1 April 2023 and 31 March 2024.

Business complaints data Annual data Data and Insight

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Half-yearly complaints data: H2 2023

1 May 2024

Our data on the number of complaints received about individual financial businesses between July and December 2023.

Business complaints data Complaints data Data and Insight H2 data

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Half-yearly complaints data: H1 2023

11 October 2023

Our data on the number of complaints received about individual financial businesses between January and June 2023.

Business complaints data Complaints data Data and Insight H1 data

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Half-yearly complaints data: H2 2022

22 March 2023

Our data on the number of complaints received about individual financial businesses between July and December 2022.

Business complaints data Complaints data Data and Insight H2 data

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Half-yearly complaints data: H1 2022

22 September 2022

The data on this page covers January to June 2022. The half-yearly data includes the number of complaints against financial businesses for which there were both 30 new and 30 resolved complaints in the relevant six-month period.

Business complaints data H1 data Complaints data Data and Insight

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