Annual complaints data and insight 2023/24
12 June 2024
Our annual complaints data is a review of our work over the course of the financial year, 1 April 2023 and 31 March 2024.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Annual complaints data and insight 2022/23
14 June 2023
Our annual complaints data is a review of our work over the course of the financial year, April 2022 to March 2023.
Annual complaints data and insight 2021/22
28 June 2022
Our annual complaints data is a review of our work over the course of the financial year, April 2021 to March 2022.
Annual complaints data and insight 2020/21
26 May 2021
Our annual complaints data is a review of our work over the course of the financial year, April 2020 to March 2021.
Lessons from the past, ambitions for the future: our 2019/20 complaints data analysis
3 June 2020
Commentary from our chief ombudsman and sector-by-sector insight into trends in complaints.
