Our insight

We share our insight in a number of ways  through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Half-yearly complaints data: H2 2023

1 May 2024

Our data on the number of complaints received about individual financial businesses between July and December 2023.

Business complaints data Complaints data Data and Insight H2 data

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Quarterly complaints data: Q3 2023/24

1 March 2024

Complaints about products received during the third quarter (October to December) of 2023/24.

Q3 data Data and Insight Complaints data

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Quarterly complaints data: Q2 2023/24

14 December 2023

The data and information on this page is about complaints received during the second quarter (Q2) of the financial year, July to September 2023/24.

Complaints data Q2 data Data and Insight Banking

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Half-yearly complaints data: H1 2023

11 October 2023

Our data on the number of complaints received about individual financial businesses between January and June 2023.

Business complaints data Complaints data Data and Insight H1 data

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Quarterly complaints data: Q1 2023/24

14 September 2023

The data and information on this page is about complaints received during the first quarter (Q1) of this financial year, April to June 2023/24.

Data and Insight Q1 data Complaints data Product complaints data

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Quarterly complaints data: Q4 2022/23

14 June 2023

Our complaints data on financial products and services between January and March 2023.

Complaints data Data and Insight Q4 data Product complaints data

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