Our insight

We share our insight in a number of ways  through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Quarterly complaints data: Q4 2022/23

14 June 2023

Our complaints data on financial products and services between January and March 2023.

Complaints data Data and Insight Q4 data

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Quarterly complaints data: Q3 2022/23

15 February 2023

The data on this page covers October to December 2022 (Q3 2022/23).

Data and Insight Complaints data Q3 data

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Quarterly complaints data: Q2 2022/23

2 November 2022

Our complaints data on financial products and services between July and September 2022.

Complaints data Data and Insight Q2 data Pre-paid funeral plans

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Quarterly complaints data: Q1 2022/23

7 September 2022

Our complaints data on financial products and services between April and June 2022.

Complaints data Data and Insight Q1 data Fraud and scams Investments

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Quarterly complaints data: Q4 2021/22

28 June 2022

The data on this page covers January to March 2022, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.

Complaints data Data and Insight Q4 data

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Quarterly complaints data: Q3 2021/22

22 February 2022

Our complaints data on financial products and services between October to December 2021.

Data and Insight Complaints data Q1 data Packaged Bank Accounts

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