Annual complaints data and insight 2020/21
26 May 2021
Our annual complaints data is a review of our work over the course of the financial year, April 2020 to March 2021.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Lessons from the past, ambitions for the future: our 2019/20 complaints data analysis
3 June 2020
Commentary from our chief ombudsman and sector-by-sector insight into trends in complaints.
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