Quarterly complaints data: Q2 2021/22
24 November 2021
The data on this page covers July to September 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Quarterly complaints data: Q1 2021/22
24 September 2021
The data on this page covers April to June 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Lessons from the past, ambitions for the future: our 2019/20 complaints data analysis
3 June 2020
Commentary from our chief ombudsman and sector-by-sector insight into trends in complaints.
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